Bontact – Multichannel Live Contact Form

Description

Bontact is a smart, multi-channel communication tool that converts your site visitors into paying customers. Our clean and customizable widget hovers neatly over your site and provides visitors with live chat, callback, text, and email options. With our online dashboard, you can manage all of your interactions, as well as monitor where visitors are and how long they’ve been surfing. If you feel that they need assistance at any point, step in and initiate a live chat.

With Bontact, you’re offering your visitors flexible and accessible support, while transforming them into happy customers.

Widget Options on Your Site

  • Callback – After visitors enter their phone number (landline or mobile, from anywhere in the world), they’re automatically called back within seconds and connected with you. This call is free for visitors.
  • Live Chat – Visitors can initiate a chat with with you in real time.
  • Text Message – Visitors can send a free international text message to your phone. You can reply to them directly, without international fees.
  • Email – Visitors fill out a form that’s sent directly to your inbox.

Live Chat Options in Your Dashboard

  • Invite visitors to a live chat session
  • Easily manage all ongoing chats
  • Reply to visitor-initiated chats
  • Transfer chats between representatives
  • Incorporate templates
  • Print transcripts

Dashboard Capabilities

  • Customize your widget
  • Monitor visitor activity including their IPs, status (surfing or chat), duration of their stay, and the page they’re on at any given moment
  • Manage leads with detailed reports of all previous interactions
  • View history of text messages, chats, and emails
  • Record and play calls
  • View important statistics like your most visited pages, browsers your visitors used, interaction counts, and more
  • Add Google Analytics (event and conversion tracking)
  • API integration
  • Enable desktop notifications so that you won’t miss a thing

Find out more about all of Bontact’s capabilities in our user manual .

Feel free to look at our demo site and demo dashboard .

Bontact: your customer touchpoint.

Short Description

Engage visitors with a multi-channel communication widget that includes live chat, callback, text messages, and email. Increase their satisfaction and your conversion rates.

Screenshots

  • Bontact widget on your site
  • Active live chat window
  • Active Callback window
  • Chat Dashboard
  • Dashboard Settings - Widget style
  • Dashboard Reports – Chart history

Installation

Install our plugin from WordPress’ Plugin directory and activate it. The widget embeds the installation code into all of your website’s pages.

From your WordPress side panel, click the ‘Bontact’ tab (under ‘Settings’). If you’re a new user, click ‘Sign up for your free account’ to sign up. After signing up, go back to the WordPress Bontact Settings page and enter your username and password to log in.
Then, click the ‘Bontact Dashboard’ button.

From Bontact’s dashboard, define your widget and dashboard settings from the side panel. Just remember to save!

Finally, make full use of our intuitive dashboard to manage all of your interactions.
Look through our user manual if you need more information about the widget and all of the dashboard’s features.

Requirements

  • Requires PHP5 for list management functionality.

Plugin License

  • This plugin is released under a GPL license.

FAQ

What’s included in your free version?

A free version contains 1 chat representative, 10 minutes of call time, and 10 text messages. If you need more, check here for our pricing page.

Do you have a demo version?

Yes! Check out this demo site with our widget that’s connected to a demo dashboard . Feel free to play around with both simultaneously to test out our features.

How can I support my international users?

All of our services are offered locally and globally. We support most languages (chat) and offer calls to any destination in the world (callback/text messaging).

How are you different than all other chat and support solutions?

Solutions in this market are fragmented and don’t fully address the breadth of communication options. Bontact is the only solution that offers a multi-channel, online communication platform that allows you to manage your interactions easily and intelligently.

What is Callback?

Bontact allows users to call your representatives directly through your site for free, no matter where they are in the world. Every callback results in two calls – one to the web visitor and another one to you. We use normal PSTN Lines (NOT VoIP) to maintain a high quality of voice call and fast connection.

What happens if all my incoming lines are busy?

Customers will hear a message that informs them that you are unavailable to take their call. Their details will be logged in your dashboard and you can get back to them when you can.

Why is your callback feature a better option than a toll free number?

Toll free numbers are more costly and require a hardware setup. This isn’t ideal for smaller companies. Callback is a hassle-free and cost-effective solution for both you and your visitors.

Reviews

How does it work on mobile?

Hi,
How does it work on mobile phones? Must you login to WP dashboard or we will need to download the app version?
The plugin is intuitive, hope it increase conversion.

Regards

very nice and easy

works it 10 minutes including sign up and package subscription sms & call services starts form 9 US$ prices are expensive

You can't use without an account. You can't sign up for account

You need account with Bontact.com to use this plugin, yet when you go to Bontact, all you see is an example of Bontact’s own website chat – so I thought maybe this is how you sign up by contacting them first?? After playing around with it, realized the chat widget seems clunky and doesn’t tell you what’s going on. It freezes, which mean customers will do what I did and just leave. Waste of time. I’ll consider changing this review if there’s something I’m missing that prevented sign up.

GREAT!

The reports that I get in one system are simply great

Read all 9 reviews

Contributors & Developers

“Bontact – Multichannel Live Contact Form” is open source software. The following people have contributed to this plugin.

Changelog

1.2.2

  • Brand NEW design.Bug fixes

1.2.1

  • Brand NEW design. Interface changes for easier access to multiple channels. Better and faster performance. Bug fixes

1.2.0

  • Fix: Fixed the issue with registeration with advanced passwords

1.1.9

  • Fix: Signup Form Validation

1.1.8

  • Fix: Dashboard visitor browser indication

1.1.7

  • Fix: Dashboard tooltips text

1.1.6

  • Update: Active chats order

1.1.5

  • Update: add user disconnect feature for more friendly user experience

1.1.4

  • Fix: Phone number validation system

1.1.3

  • Fix: System messages

1.1.2

  • Update: Improve security

1.1.1

  • Update: New dashboard design

1.1.0

  • Update: compatible up to 4.3

1.0.9

  • Update: schedule channel operating hours.

1.0.8

  • Fix: logo routing issues.

1.0.7

  • Any text you like. Any language you need. Just click and edit.

1.0.6

  • Fixed some bugs

1.0.5

  • Signup directly from dashboard
  • Improved signin page

1.0.4

  • Fix registration page bugs

1.0.3

  • API Fixed with old WP Version

1.0.2

  • Fixed some bugs

1.0.1

  • Tested up to WordPress 3.9

1.0

  • Blast off!