AsistentiAI Chat

Description

AsistentiAI Chat puts the AsistentiAI website chat on your WordPress site or WooCommerce shop. You enter your business code once and the chat button shows up on every page. There is nothing to paste into your theme.

The agent behind the chat answers visitors at any hour, in Albanian, English, Italian or whatever language the visitor writes in. It answers from your own information: your website, documents, product list or catalog, and anything you add in the AsistentiAI dashboard. It never makes up prices, stock or policies. When it doesn’t know or isn’t sure, it says so and hands the conversation to your team, marked “Needs you”, with a draft reply ready to send.

What your visitors get

• Answers within seconds, day and night, in their own language.
• They can send a photo of a product, and the agent compares it with your catalog photos.
• A person when they need one. Your team sees every conversation and can step in at any time.
• If a conversation needs a follow-up, the chat can ask for a phone number or email, and only sends it if the visitor agrees.

What you get

• One inbox in the AsistentiAI dashboard for the website chat, Instagram, Messenger and WhatsApp. The messaging channels connect through Meta’s official APIs, whenever you want to add them.
• Control over the agent: switch it on or off, give it a schedule, or pause it on the website chat only.
• The chat’s name, colour, position and welcome message are set in the dashboard and change on your site straight away.
• On WooCommerce shops, the store can be connected in the dashboard, so the agent knows your products, prices and availability.

What the plugin does

The plugin adds a single script, https://asistentiai.com/widget.js, to the public pages of your site. It is loaded in the footer with defer and never in wp-admin. The plugin keeps its settings in a single option, creates no database tables and makes no requests from your server. The agent, the conversations and the chat’s look all run on the AsistentiAI service.

The “Powered by AsistentiAI” line in the chat window is off by default. You can turn it on in the settings if you want it.

You need an AsistentiAI account

AsistentiAI is an online service, and the chat only works with an AsistentiAI account. There is no self sign-up: you request a free trial (50 agent replies, no credit card) and our team opens your account within the day. After the trial the service is paid. You can see the plans on the pricing page.

External services

This plugin connects your site to AsistentiAI (asistentiai.com), the online customer messaging service that runs the chat and its AI agent. The service is required: without it the chat cannot answer anyone.

The plugin itself makes no requests from your WordPress server. Everything below is requested by the visitor’s browser, only on the public pages of your site, and only while the chat is switched on and a business code is saved. Like any web request, each one shares the visitor’s IP address, browser details (user agent) and the address of the page they are on with asistentiai.com.

• https://asistentiai.com/widget.js is the chat script. It is loaded on every public page.
• https://asistentiai.com/api/widget-config is requested on every page load with your business code, to read the chat’s name, colour, position, language and welcome message from your dashboard.
• https://asistentiai.com/api/chat is called when the visitor sends a message. It sends the message text, any photos the visitor chooses to attach, your business code and the visitor ID.
• https://asistentiai.com/api/chat/updates is called when a visitor who chatted in the last 24 hours opens another page, and while your team is handling the conversation. It sends your business code and the visitor ID, and returns the earlier messages and your team’s replies.
• https://asistentiai.com/api/chat/edit is called when the visitor edits a message they sent (possible for 15 minutes). It sends the old and the new text, your business code and the visitor ID.
• https://asistentiai.com/api/chat/contact is called only if the visitor fills in the contact form in the chat. It sends the name (optional) and the phone number or email they typed, with their consent, your business code and the visitor ID.
• https://asistentiai.com/api/chat/rate is called only if the visitor rates an answer with a thumbs up or down. It sends the rating and the conversation ID.

The visitor ID is a random value created in the visitor’s browser and kept in its localStorage, so the conversation carries on from page to page. The chat also keeps the time of the last message there, and a note once the contact form has been sent. No cookies are set. Conversations are stored in your AsistentiAI account so your team can read and answer them. Photos or files your team sends in the chat are shown through temporary links from AsistentiAI’s file storage.

The service is provided by AsistentiAI: Terms of service, Privacy policy.