If one customer has a question or problem, the odds are another customer is
going to have the exact same question or problem again in the future. So, why
keep answering the same questions over and over again?
The reason Answer Customers exists is to make it easy to take the solved
problems that are sitting inside of Zendesk and to put them on your website
powered by WordPress. This makes it easy for customers or potential customers
to find the information they are looking for right on your website.
Answer Customers is a tool that allows you to transfer content from Zendesk to
WordPress in one click of a button. To use the plugin, you must have an account
After you are signed up, you install the Answer Customers WordPress plugin on
your website and configure it with your Answer Customers api key, user to post
as, and default post category. You also need to install the Answer Customers
Zendesk plugin and configure your Answer Customers account with your WordPress
Once properly configured, sending content from Zendesk to WordPress is easy.
When you are managing a ticket inside of Zendesk, you simply click the Send to
Answer Customers button and it will send the customer question and your
responses to your WordPress installation as a draft. You then can edit it and
reformat it to look great on your website before publishing.
To send Zendesk tickets to WordPress, you just press the “Send To Website” button on
the support ticket inside of Zendesk. The content will be sent to your WordPress blog
and saved as a draft.
Once the content is inside of your blog, you need to edit it down to be more presentable
to your website visitors. We recommend removing any of your customer’s personal information
and editing for clarity, so that you can provide the most value to all of your future
customers who read the article later.
It is also a good idea to use a SEO plugin to make sure that your on page SEO for
your articles is helping you get more search engine traffic. The Yoast SEO plugin does
a pretty good job of this.
The last thing to get the most value out of your content is to have a strong call to action
after each article. Have a lead generation form, a newsletter signup, a free ebook
download, or even a short call to action with your business phone number right there. If
you need help with that, let us know at firstname.lastname@example.org
If you have any questions, please contact us at email@example.com. We use Answer
Customers ourselves, so you never know, your question might end up on http://answercustomers.com!
You must install the WordPress plugin via the WordPress.org plugin directory.
Once you install the plugin, you need to go to Settings->Answer Customers in
your WordPress administartion panel.
Once inside the Answer Customers settings, you need to input your Answer
Customers api key. You can get your api key from your account page at
After you input your api key, you need to select the author and the category
you want to post as. Any content you send through Answer Customers will be
posted as a draft using the selected author and category.
Now save your settings and your WordPress should be ready to go.
To finish installation, you will need to make sure your Answer Customers
account is pointed to your blog url in the Answer Customers account settings
and you will need to install the Zendesk plugin inside of Zendesk.
Your blog url is the main url of your blog installation. So, if your site is
http://mysite.com/ then your blog url is going to be http://mysite.com/ If your
WordPress is installed on a subdirectory, then it is going to be that
subdirectory, like say, http://mysite.com/blog/
- Do I need a Zendesk account to use Answer Customers?
Yes, you do. Right now Answer Customers only can transfer from Zendesk to
WordPress, but be are looking to integrate with other help desk systems if
there is demand. If you are using a different help desk tool and want to use
Answer Customers, send us an email at firstname.lastname@example.org and we’ll
get your help desk prioritized.
- Do I need an Answer Customers account to use this plugin?
Yes, you do. You won’t be able to push your content from Zendesk to WordPress
using this tool without a currently active Answer Customers account.
Contributors & Developers
“Answer Customers” is open source software. The following people have contributed to this plugin.Contributors
- Initial version
- Set user and category to publish as
- Content publishes as a draft
- Added installation instructions