Albacross – B2B Website Visitor Identification

FAQ

What is my client ID?

Your client ID can be found by signing in on app.albacross.com and going to your settings.

Do I need an Albacross account to use this plugin?

Yes, an account is required — the plugin only installs the tracking script, while identification, enrichment and integrations happen in your Albacross workspace.

Does the plugin slow down my site?

No. The tracking script is loaded asynchronously and in the footer, so it never blocks rendering of your pages. The plugin itself adds a single database option lookup per page load, loads no CSS or fonts, and adds nothing to your admin screens beyond one settings page.

Does it work with caching plugins such as WP Rocket, W3 Total Cache or LiteSpeed Cache?

Yes. The script tag is part of the page HTML, so it is cached and served like the rest of your page, and the tracking itself happens in the visitor’s browser.

Two things to check if you use aggressive optimisation settings:

• Delay JavaScript execution / lazy-load JS — this can postpone tracking until the visitor interacts with the page. Add serve.albacross.com and track.js to the exclusion list.
• Combine or defer JavaScript — exclude track.js so the script keeps its own async loading.

Can I use this alongside Google Tag Manager?

You can, but do not install the Albacross script twice. Use either this plugin or a GTM tag, not both.

Where do I get help?

For questions about the plugin itself, use the support forum. For questions about identification, data, billing or integrations, see the Albacross Help Center or contact Albacross support from inside the app.