Posted 7 months ago #
i attempted to upgrade my site to version 3.2.1. Site went down and i only have the following message. i cannot log in to my site:
Fatal error: Call to undefined method Arras_Widget_Tag_Cloud::WP_Widget_Tag_Cloud() in /home/content/99/6693499/html/wp-content/themes/arras-theme/library/widgets.php on line 328
what can i do?
Posted 7 months ago #
Your theme may be incompatible or broken. Rename the arras-theme folder in wp-content/themes. This should activate the default theme.
Go directly to login and check that Twenty Eleven now is your theme.
Reinstall your preferred theme, latest version, and try ahain. If same problem, contact the theme author.
It might also be a plugin. Temporarily rename your plugins folder via FTP, which will deactivate all plugins.
When everything fails, restore backup.
Posted 7 months ago #
It's always a best practice to deactivate all your plugins
Change to default theme
Backup your data
And only upgrade :)
Please read Troubleshooting WordPress 3.2 - Master List
Arras has a known issue.
Posted 7 months ago #
I cannot even log to the site, how can i fix that so i can back up?
i get the same error message trying to get to my sites login page.
Posted 7 months ago #
Can you rename the wp-content/themes/arras-theme to arras-old? Via your FTP client or shell access? Right after that, see if that lets you in.
Posted 7 months ago #
i found the file and removed no luck, renamed arras-theme to old, no luck. any new ideas?
Posted 7 months ago #
i was able to ftp in and delete the arras theme. this allowed me to log in and change theme.
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