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Theme installation problem (14 posts)

  1. jennynguyen1019
    Member
    Posted 3 months ago #

    I keep getting this message

    "Are you sure you want to do this?

    Please try again.
    Forbidden

    You don't have permission to access /wp-admin/update.php on this server."

    Help!!!

  2. esmi
    Theme Diva & Forum Moderator
    Posted 3 months ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  3. jennynguyen1019
    Member
    Posted 3 months ago #

    I deactivated the plug-ins but still get the same message.

    How do I switch to the Twenty Eleven theme?

    Sorry Im totally new to this kind of stuff.

  4. esmi
    Theme Diva & Forum Moderator
    Posted 3 months ago #

    Via Appearance -> Themes.

  5. jennynguyen1019
    Member
    Posted 3 months ago #

    Hi again, I just realized that I do have that as my theme right now. :-\
    Is there anything else I can do??

    Thanks for your help.

  6. esmi
    Theme Diva & Forum Moderator
    Posted 3 months ago #

    Did you try resetting the plugins folder?

  7. jennynguyen1019
    Member
    Posted 3 months ago #

    I deleted all the plug ins that were in that folder and deactivated the ones I couldnt delete.

  8. esmi
    Theme Diva & Forum Moderator
    Posted 3 months ago #

    Did you try resetting the plugins folder?

  9. jennynguyen1019
    Member
    Posted 3 months ago #

    you already asked me that.

  10. esmi
    Theme Diva & Forum Moderator
    Posted 3 months ago #

    And I still haven't had an answer...

  11. jennynguyen1019
    Member
    Posted 3 months ago #

    I was unsure if what I did meant that I resetted the plugins folder or not and thats why I said what I had done to the plug ins

  12. esmi
    Theme Diva & Forum Moderator
    Posted 3 months ago #

    As I posted further up, please read resetting the plugins folder.

  13. jennynguyen1019
    Member
    Posted 3 months ago #

    I did it, but it still does not allow me to upload the theme. it keeps giving me the same message.

  14. esmi
    Theme Diva & Forum Moderator
    Posted 3 months ago #

    Try asking your hosts for assistance. You may have a permissions problem.

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