Hi Patrick,
Thanks for reaching out here. The issue you and I were discussing on Twitter is actually a very rare issue in the plugin; rest assured the import process does work in almost every case.
The bug to which you’re referring is already in a separate conversation here in these forums: http://wordpress.org/support/topic/plugin-disqus-comment-system-posts-containing-cdata-break-wxrdisqus-exports-db-disqus-patch-included and has already been resolved in a code fix here: https://github.com/disqus/disqus-wordpress/commit/55d9ec9ef7fe0a487f0ea095af4c8a624917455d which will go out in the next release of the plugin.
Thanks for your concern and follow-up,
Tyler
@tyler, I was prompted to enter a description/post when I checked off “broken” on the plugin page. I’ve also sent plugins at wordpress.org an email about the update date listed on the plugin page as that’s apparently an error.
Also, please follow forum rules.
Signatures
Signatures in threads will be removed as they cause clutter and distract from the information and help provided.
http://codex.wordpress.org/Forum_Welcome
Hadn’t seen that signature rule 😉 Thanks!
And double-thanks for emailing WP.
Tyler
Sure, no problem! You left a signature again, by the way. 😉
Yeah I’m thinking about switching back to just using my personal account rather than this Disqus Community Support account so we (the Disqus Support team) don’t have to keep typing our names as signature. On the other hand it’s nice to see “Disqus Community Support” on the front page of http://wordpress.org/tags/disqus-comment-system so people know we’re here to help.
Given the signature rule, I think we’ll just stick with personal accounts.
I went ahead and edited the export.php file like shown at github. It seems to be processing…will update it it works.’
Edit: How long should this take? I just have like 50 comments and the wheel has been spinning for at least 15 min.
If I import via the disqus dashboard I get the message:
Your imports are 100% complete (1 still processing) Details ›
Imports may take up to 24 hours to complete. If your import hasn’t finished after 24 hours, check our system status. If you have any further questions, you can contact our support team.
However, nothing is there…
