WordPress.org

1. Rville
   Member
   Posted 2 months ago #

   Hello, for two days I have not been able to log into my Wordpress account and I'm the admin....which is not good. I have a tech guy who is in the process of shifting us over to a new host server, but it hasn't happened yet. He claims this should not have effected me logging in, and he can still log in under his info. Any suggestions on what I can do?

2. ryans149
   Member
   Posted 2 months ago #

   any particular error message? Incorrect password or something like ? Then you can try resetting your password..

3. jonimueller
   Member
   Posted 2 months ago #

   Yes, try resetting your password or have your tech guy create a new admin account for you. But really, that should not be happening. Do you think he could have accidentally deleted it? If you or he have access to the database (and I assume at least he does), then you should see your admin user in the database.

   It's possible to reset that password using this technique:
   http://codex.wordpress.org/Resetting_Your_Password

4. Rville
   Member
   Posted 2 months ago #

   Sorry, this is the message I keep getting:

   The website cannot display the page
   HTTP 500
   Most likely causes:
   •The website is under maintenance.
   •The website has a programming error.

5. Rville
   Member
   Posted 2 months ago #

   Actually, we mis-communicated and he can't log in either...

6. jonimueller
   Member
   Posted 2 months ago #

   Sounds like more than a login issue. Link, please.

7. jonimueller
   Member
   Posted 2 months ago #

   Without a link to the actual site I can only guess. Try renaming the .htaccess file via FTP. But it's likely a database issue. What version of WP is your site running?

8. Rville
   Member
   Posted 2 months ago #

   http://randomville.com/

9. Rville
   Member
   Posted 2 months ago #

   2.7 is the version

10. jonimueller
    Member
    Posted 2 months ago #

    It loads just fine. So it's just a matter of not being able to login? Have you tried in the last few minutes? And your web guy should go ahead and try the fix I posted above about editing the login password from within MySQL. There's no reason he can't do that.

    And upgrade as soon as you can.

11. Rville
    Member
    Posted 2 months ago #

    Correct, can not login. He tried the FTP suggestion and it hasn't made a difference.

12. jonimueller
    Member
    Posted 2 months ago #

    Well do either of you have access to your web host's cpanel/dashboard or MySQL/PHPMyAdmin? That's where you need to make the change I talked about -- editing the password from within the database itself.

13. Rville
    Member
    Posted 2 months ago #

    cpanel/dashboard= No

    MySQL/PHPMyAdmin?= I think he does...

14. Rville
    Member
    Posted 2 months ago #

    He doesn't see any options to repair the database in PHP

15. Rville
    Member
    Posted 2 months ago #

    We're going to call the hostserver in the morning as we're pretty sure it's a database issue and we're both up in arms on how to repair it...

16. jonimueller
    Member
    Posted 2 months ago #

    Follow the instructions in my link above to access PHPMyAdmin and the WP database to change the admin password. And if your guy doesn't understand this, then he shouldn't be touching it.

17. jonimueller
    Member
    Posted 2 months ago #

    The instructions are easy as pie. Just follow them to the letter. And when you DO get in there to change the admin password (following the instructions in the link I posted), EXPORT an SQL dump of that database. THEN notify your web host. Web hosts sometimes will hose a database if they can't figure what else to do to correct the problem. It's up to you to have a backup. And again, if your guy doesn't understand what I'm talking about -- which is basic web maintenance 101 -- then find someone who does.

18. jonimueller
    Member
    Posted 2 months ago #

    Contact me off forum if you want (check my profile for email addy) and I can try to walk you thru this. I've done it dozens of times before.

19. Rville
    Member
    Posted 2 months ago #

    We'll give this a shot. We already have backups of the site. He copied the database to a private server as a test to make sure everything would work correctly when we move to the new server. We're thinking something got unplugged along the way by accident.

20. jonimueller
    Member
    Posted 2 months ago #

    It's just data, nothing should have gotten "unplugged." Why doesn't he just export the user table (make sure Drop Table is checked) from the back up into the live database? That should restore the user situation. He really should look in the backup and make sure that there are only the users that are supposed to be there. Hack attempts on unsecured versions of WordPress, which 2.7 now is, have been known to take place by injecting additional admin users into the database. If this is the case, then your WP was hacked.

21. ryans149
    Member
    Posted 2 months ago #

    by the way, http://randomville.com/wp-admin/ or http://randomville.com/wp-login.php does not work

22. jonimueller
    Member
    Posted 2 months ago #

    Yep, it all goes to mine2.com/randomville/ (looking at source code) and here's the login link: http://mine2.com/randomville/wp-login.php

23. Rville
    Member
    Posted 2 months ago #

    Yes, the mine2 was his test site to plug it in and be sure it was done correctly before moving to the new server. His latest response:

    It is not a database issue, but a re-direction issue. I've removed the .htaccess completely, but can't tell how it is redirecting."

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