Backup and restoration made easy. Complete backups; manual or scheduled (backup to S3, Dropbox, Google Drive, Rackspace, FTP, SFTP, email + others).
Please go here for the full FAQs - there are many more than below. Below are just a handful which particularly apply to the free wordpress.org version, or which bear repeating.
Note - this FAQ is for users of the free plugin. If you're a paying customer, then you should go here: http://updraftplus.com/support/ - please don't ask question in the WordPress.Org forum about purchases, as that's against their rules.
Next, please make sure you read this FAQ through - it may already have the answer you need. If it does, then please consider a donation (e.g. buy our "No Adverts" add-on - http://updraftplus.com/shop/); it takes time to develop this plugin and FAQ.
If it does not, then contact us (the forum is the best way)! This is a complex backup plugin and the only way we can ensure it's robust is to get bug reports and fix the problems that crop up. Please make sure you are using the latest version of the plugin, and that you include the version in your bug report - if you are not using the latest, then the first thing you will be asked to do is upgrade.
Please include the log if you can find it (there are links to download logs on the UpdraftPlus settings page; or you may be emailed it; failing that, it is in the directory wp-content/updraft, so FTP in and look for it there). If you cannot find the log, then I may not be able to help so much, but you can try - include as much information as you can when reporting (PHP version, your blog's site, the error you saw and how you got to the page that caused it, any other relevant plugins you have installed, etcetera). http://pastebin.com is a good place to post the log.
If you know where to find your PHP error logs (often a file called error_log, possibly in your wp-admin directory (check via FTP)), then that's even better (don't send multi-megabytes; just send the few lines that appear when you run a backup, if any).
If you are a programmer and can debug and send a patch, then that's even better.
After you have set up UpdraftPlus, you must check that your WordPress backups are taking place successfully. WordPress is a complex piece of software that runs in many situations. Don't wait until you need your backups before you find out that they never worked in the first place. Remember, there's no warranty and no guarantees - this is free software.
UpdraftPlus supports resuming backup runs right from the beginning, so that it does not need to do everything in a single go; but this has limits. If your website is huge and your web hosting company gives your tiny resources on an over-loaded server, then go into the "Expert settings" and reduce the size at which zip files are split (versions 1.6.53 onwards). UpdraftPlus is known to successfully back up websites that run into the multiple-gigabytes on web servers that are not resource-starved.
No. Microsoft forbid the use of OneDrive/SkyDrive by backup utilities - see http://msdn.microsoft.com/en-us/library/hh826521 ("Here are some examples of nonconforming apps: Apps that automatically back up files or folders to OneDrive.").
Not a bug, but one issue to be aware of is that backups of very large sites (lots of uploaded media) are quite complex matters, given the limits of running inside WordPress on a huge variety of different web hosting setups. With large sites, you need to use S3 (Amazon or compatible), Google Drive, Dropbox, WebDAV, Rackspace Cloud Files, OpenStack (Swift), DreamObjects or FTP because these support chunked, resumable uploads. Other backup methods have code (since 0.9.0) to retry failed uploads of an archive, but the upload cannot be chunked, so if an archive is enormous (i.e. cannot be completely uploaded in the time that PHP is allowed for running on your web host) it cannot work. (Though as far as we're aware, no other cloud backup plugins support chunking, so you're still no worse off than with the alternatives).
No, there's no warranty or guarantee, etc. It's completely up to you to verify that UpdraftPlus is creating your backups correctly. If it doesn't then that's unfortunate, but this is a free plugin.
Yes; especially before you submit any support requests.
Thanks for asking; yes, we've got our few. Check out this profile page - http://profiles.wordpress.org/DavidAnderson/ .
Requires: 3.2 or higher
Compatible up to: 4.2.1
Last Updated: 2015-4-29
Active Installs: 400,000+
84 of 100 support threads in the last two months have been resolved.
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