Thia Aide Customer Support

Description

Thia Aide Customer Support adds an intelligent AI chat widget to your WordPress site. The AI assistant can answer customer questions, search products, look up orders, and provide store information automatically. Try it free for 90 days!

Features

• AI-Powered Chat Widget – Intelligent assistant that understands customer questions
• Floating Chat Button – Customizable position (bottom-right or bottom-left)
• Page Chat Shortcode – Embed chat anywhere with [thiaide_page_chat]
• Product Search – AI searches your WooCommerce products and presents results in chat
• Order Lookup – Customers can check order status by order number or email
• Content Search – AI finds information from your blog posts and pages
• Cart Integration – Customers can add products to cart directly from chat
• Auto Welcome Message – AI-generated welcome messages for visitors
• Mobile Responsive – Fully optimized for mobile devices
• Multi-Language Support – AI responds in your chosen language
• API Statistics Dashboard – Track usage with charts for daily, monthly, and all-time stats
• Session Memory – Chat remembers conversation history
• WooCommerce Integration – Works seamlessly with WooCommerce products and orders
• Easy API Key Setup – Simple configuration interface

External services

This plugin connects to the Thia Aide API (https://thiaide.com/api/) to process chat messages and generate AI responses.

It sends the following data to the API when:
– Customer sends a chat message
– AI searches for products in your store
– AI looks up order information
– AI generates welcome messages
– AI searches your blog posts and pages

Data sent to the API:
– Customer chat messages and conversation history
– Store information (name, URL, description, contact details)
– Product information (titles, prices, descriptions) when searching
– Order information when customers check order status
– Selected language preference
– API key for authentication

This service is provided by Thia Aide:
– Terms of Use: https://www.thiaide.com/terms-of-use/
– Privacy Policy: https://www.thiaide.com/privacy-policy/

How It Works

1. Install and activate the plugin
2. Get your API key from thiaide.com
3. Enter your API key in Thia Aide > Settings
4. Configure chat position, welcome message, and language
5. The chat widget appears automatically on your website

Privacy

This plugin connects to the Thia Aide API service at thiaide.com to process chat messages. Customer messages and store information are transmitted securely over HTTPS. Chat history is stored only in the user’s browser session. No user data is collected or stored beyond what is necessary for chat functionality.

Credits

Developed by Thia Aide

Support

For support, please visit thiaide.com or use the WordPress.org support forums.