Description
NCB Right of Withdrawal for WooCommerce adds an electronic withdrawal (“right of withdrawal”) function to your WooCommerce store, aligned with the withdrawal-function requirement introduced by Directive (EU) 2023/2673 (Article 11a of the Consumer Rights Directive 2011/83/EU).
Customers declare withdrawal from a purchase through a guided, two-step form, and you review and process each declaration from a dedicated admin screen.
Key features
- Guided two-step withdrawal form (order lookup, product selection, confirmation).
- Order drop-down for logged-in customers; guest access via order number + billing email (toggleable).
- Withdrawal button on the customer’s order page (label selectable from presets or a custom value).
- Unique, traceable request numbers (e.g. WD-2026-000001).
- Acknowledgement email recording the date and time of receipt.
- Optional withdrawal-period cut-off.
- Admin management screen with a six-step status workflow, filtering and search.
- Optional status-change emails to customers.
- “Withdrawals” tab in My Account for customers to track requests.
- Full settings screen and a “Refresh withdrawal page” tool.
- GDPR: personal-data exporter, eraser and suggested privacy-policy content.
- Translation-ready, with English, Greek, Italian, German and Spanish included.
- WooCommerce High-Performance Order Storage (HPOS) compatible.
This is a free, GPL plugin. Requires WooCommerce.
For support, contact support@ncbsoftware.com.
This plugin provides the technical withdrawal mechanism. Whether your overall setup satisfies Directive (EU) 2023/2673 and its national transposition is a legal question — please have your compliance reviewed by a qualified professional.
Installation
- Upload the plugin to the
/wp-content/plugins/directory, or install it through the Plugins screen in WordPress. - Activate the plugin through the “Plugins” screen.
- Ensure WooCommerce is installed and active.
- Configure options under WooCommerce Withdrawal Settings.
On activation the plugin creates a page containing the [euwm_withdrawal_form] shortcode and registers a “Withdrawals” endpoint in My Account.
FAQ
-
Does this plugin make my shop legally compliant?
-
It provides the technical withdrawal function, confirmation flow and acknowledgement email. Legal compliance depends on your full setup and should be verified by a professional.
-
Can guests submit a withdrawal?
-
Yes, using their order number and billing email — this can be enabled or disabled in the settings.
-
Which languages are included?
-
English (base), Greek, Italian, German and Spanish. More can be added with a standard
.po/.motranslation. -
Where do customers submit a withdrawal?
-
On the auto-created withdrawal page (which contains the
[euwm_withdrawal_form]shortcode), from a button on their order, or via the shortcode on any page.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“NCB Right of Withdrawal for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “NCB Right of Withdrawal for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
2.0.2
- Updated Plugin URI to the dedicated product page.
- Improved WordPress.org metadata compliance.
- No functional changes.
2.0.1
- Removed internal DOCUMENTATION.md from the WordPress.org distribution package.
- No functional changes.
2.0.0
- Initial WordPress.org Edition.
- Renamed to “NCB Right of Withdrawal for WooCommerce”.
- Converted into a fully free GPL plugin.
- Removed Freemius integration.
- Removed licensing and trial functionality.
- Full WordPress.org compatibility.