Description
Free WordPress help, right inside your dashboard.
iSupportive connects your website to human WordPress experts, practical troubleshooting guides and site monitoring without making you leave WordPress.
Install the plugin, connect a free iSupportive account and click the floating support button whenever you need help. No searching through forums. No generic bot replies. Your conversations, answers and site information stay together in one convenient support workspace.
Start free:
- Send support tickets to human WordPress experts
- Monitor website uptime and server response time (TTFB)
- Search more than 200 WordPress guides and troubleshooting articles
- Get technical guidance about your plugins, server and website setup
- Keep ticket replies and previous conversations easy to find
- Choose which team members can access the support workspace
Need more hands-on help?
iSupportive care plans can add managed WordPress updates, secure off-site backups, malware scanning, performance optimization and priority support. Professional and higher plans unlock 24/7 live chat with WordPress experts directly inside your dashboard.
Get help with common WordPress problems:
- Plugin conflicts and theme errors
- WordPress crashes, fatal errors and failed updates
- Hacked websites, malware and security issues
- Slow websites and Core Web Vitals
- Database, hosting and email-delivery problems
- WooCommerce and other business-critical website issues
Install, connect and ask:
- Install and activate the plugin.
- Connect your free iSupportive account.
- Open the iSupportive button to submit a ticket, find an answer or use the support included with your plan.
Whether your website is broken, slow, confusing or simply needs expert attention, iSupportive gives you a clear place to get help.
Compare iSupportive support plans
Service and privacy information
This plugin connects to the external iSupportive service and requires an iSupportive account. Simply installing or activating the plugin does not send a request to iSupportive.
When an administrator clicks Connect with iSupportive, the plugin sends the site’s URL and name, the WordPress administrator email address, a randomly generated installation identifier, the callback URL, and a short-lived security state to iSupportive. After connection, opening the iSupportive settings page sends the site identifier and connection token to check connection status. Opening the support drawer sends the site identifier, connection token, current WordPress user’s ID, email address, login name, display name and roles, plus the current admin page URL and path without query strings or fragments, the page title, and a same-site admin referrer. Disconnecting sends the site identifier and connection token so the remote connection can be revoked.
The plugin only sends published content-change notifications if a site owner explicitly defines the optional ISUPPORTIVE_CMS_WEBHOOK_SECRET constant. Those notifications contain the content section and slug.
The embedded iSupportive workspace may set cookies and stores its last selected tab or item in the user’s browser local storage. iSupportive handles information sent to the service under its policies:
- Service: iSupportive
- Privacy Policy: Read the iSupportive Privacy Policy
- Terms of Service: Read the iSupportive Terms of Service
Screenshots
wp-admin, showing the knowledge base and floating launcher.Installation
- Install and activate iSupportive – WordPress Support & Maintenance from the WordPress Plugins screen.
- Select iSupportive from your WordPress admin menu.
- Click Connect with iSupportive and follow the simple connection steps.
- Click the floating iSupportive button to submit a ticket, search for answers or use the support included with your plan.
- Optionally choose which team members can see the support button.
FAQ
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Does the plugin work without an iSupportive account?
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You can install the plugin first, but you need to connect a free iSupportive account to use support, monitoring and knowledge-base features.
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What is included for free?
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The free plan includes support-ticket access, uptime and TTFB monitoring, unlimited knowledge-base searches and technical guidance. Usage limits apply to support tickets; see the current plans for details.
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Can I talk to a real person?
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Yes. Free users can submit support tickets to human WordPress experts. Professional and higher care plans include 24/7 live chat.
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Does the plugin automatically change or repair my website?
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No. The plugin gives you access to monitoring, self-service answers and iSupportive experts. Any hands-on work is discussed with you through the appropriate support or service workflow.
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Can I limit the launcher to specific users or screens?
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Yes. You can choose which team members and WordPress screens show the iSupportive button.
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Does the plugin load on the public site?
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No. The iSupportive button appears only inside your WordPress dashboard, not on your public website.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“iSupportive – WordPress Support & Maintenance” is open source software. The following people have contributed to this plugin.
Contributors
Translate “iSupportive – WordPress Support & Maintenance” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- First stable public release.
- Added the WordPress.org plugin icon and workspace screenshot.
- Includes hardened connection callbacks, embedded messaging, privacy disclosures, and uninstall cleanup.
0.2.0
- Hardened connection callbacks, embedded messages, and diagnostic data.
- Added external-service and privacy disclosures.
- Added uninstall cleanup.
- Moved admin settings JavaScript to a properly enqueued file.
0.1.0
- Initial release
- WordPress to iSupportive connection flow
- Admin launcher with configurable visibility and positioning
- Embedded support drawer for tickets, chat, billing, invoices, profile, and knowledge-base access