Doolol Cart Recovery

FAQ

Does Doolol Cart Recovery work for guest shoppers?

Yes — and this is one of Doolol Cart Recovery’s strengths. Guest shoppers are tracked
by a first-party cookie the moment they land on any WooCommerce page. Their
email address is captured when they start filling in the checkout form, so
recovery emails can be sent even if they never complete the purchase.

Does Web Push work without a third-party service?

Yes. Doolol Cart Recovery uses the VAPID protocol with keys Doolol Cart Recovery
generates and stores on your own server. Push notifications are delivered
directly from WordPress to the browser via the browser vendor’s push relay.
No SaaS push service, no per-subscriber pricing.

Will this slow down my store?

Doolol Cart Recovery is lightweight by design. It hooks into standard WooCommerce cart
events (which fire whether or not any recovery plugin is installed) and writes
to its own tables rather than post meta. The abandonment-detection cron and
sequence-dispatch cron run in the background and do not block page loads.

How are recovery emails sent?

Through WordPress’s built-in wp_mail(). This means Doolol Cart Recovery works with
any transactional email plugin or service you already have configured —
Mailgun, SendGrid, Amazon SES, or a dedicated SMTP relay.

For production use we recommend pairing Doolol Cart Recovery with an SMTP plugin to
ensure reliable delivery and avoid the spam folder.

Can I customise the email templates?

The template files live in wp-content/plugins/cartwhisper/execution/channels/templates/.
Copy the file you want to change into wp-content/themes/your-theme/cartwhisper/templates/
and WordPress will use your copy instead (child-theme-safe). A visual template
editor is planned for a future Pro release.

Does this work with WooCommerce High-Performance Order Storage (HPOS)?

Yes. Doolol Cart Recovery explicitly declares compatibility with WooCommerce’s
HPOS feature. It does not query the wp_posts table for order data.

Is this plugin GDPR-compliant?

Doolol Cart Recovery was built with GDPR in mind from day one:

• Personal data (email, name, cart contents) is deleted automatically after
  90 days of inactivity.
• Every recovery email contains a one-click unsubscribe link; opting out
  blacklists the address permanently.
• The plugin registers a personal-data exporter and eraser with WordPress’s
  built-in privacy tools (Tools → Export Personal Data / Erase Personal Data).
• No data ever leaves your server — there are no analytics calls, no telemetry,
  and no third-party SaaS dependencies.

Unsubscribed / erased addresses are stored only as hashed values and are
preserved until you decide to clean them up. If you want Doolol Cart Recovery to remove
all its tables and options on deletion, tick the Delete all Doolol Cart Recovery data
on uninstall checkbox on the Settings page.

Does Doolol Cart Recovery track analytics or phone home?

No. Doolol Cart Recovery contains no analytics code, no telemetry, and no phone-home
requests of any kind. All data stays on your server. Freemius is included for
optional licensing of the Pro plan; it is only activated if you choose to
connect your site through the upgrade flow.

Why are some carts not getting emails?

Check the following:

1. Cart value — The default minimum cart value is $5. Carts below this are
   silently skipped (configurable in Settings).
2. Unsubscribe — The customer may have previously unsubscribed or been
   erased via the privacy tools.
3. Quiet hours — The sequence-dispatch cron honours the quiet-hours window
   and will defer sends until the window ends.
4. Frequency cap — If the customer has received 3 or more sequence steps in
   the past 7 days, further sends are paused.
5. WP-Cron — On high-traffic sites, WordPress pseudo-cron can be unreliable.
   For production, set up a real server cron job or use WP-Crontrol to verify
   cron events are firing.

Does the plugin support real cron jobs?

Yes — the plugin registers its own cron intervals and works with any cron
driver. For best reliability on production sites, disable WordPress pseudo-cron
by adding define( 'DISABLE_WP_CRON', true ); to wp-config.php, then add a
real server cron job (*/5 * * * * curl https://yourstore.com/wp-cron.php)
or install the Action Scheduler library (bundled with WooCommerce) — it
provides a robust job queue that Doolol Cart Recovery will support in a future release.

What versions of WooCommerce and WordPress are supported?

Doolol Cart Recovery requires WordPress 6.0+ and WooCommerce 8.0+. It is tested up
to WordPress 6.7 and WooCommerce 9.5. PHP 7.4 is the minimum; PHP 8.2 is
recommended.