Description
DevPixels EU Withdrawal Form for WooCommerce adds a complete EU withdrawal request system to your WooCommerce store.
Customers can easily submit withdrawal requests for eligible orders, while store administrators can review, process, and manage requests from a dedicated WooCommerce dashboard.
The plugin supports both registered customers and guest orders, includes configurable legal information, category-based withdrawal rules, automatic withdrawal period validation, customer and administrator email notifications, and full compatibility with WooCommerce High-Performance Order Storage (HPOS).
Features for Customers
- Displays a Withdraw from contract button on eligible WooCommerce orders.
- Button is automatically shown only while the configured withdrawal period is active.
- Supports both registered customers and guest orders.
- Secure guest verification using Order ID, Billing Email, and Withdrawal Token.
- Simple withdrawal request form.
- View withdrawal request status from the My Account order page.
- Withdrawal button in WooCommerce customer order emails.
- Configurable legal information displayed to customers.
- Checkout consent checkbox for digital or restricted product categories.
- Customer email notifications after submitting a withdrawal request.
- Withdrawal request form available anywhere using the included shortcode.
Features for Store Owners
- Dedicated Withdrawals administration menu.
- Centralized Requests page for managing withdrawal requests.
- Approve or reject withdrawal requests.
- View request details and current status.
- Dashboard widget with recent withdrawal statistics.
- Configure the withdrawal period (default 14 days).
- Customize all customer-facing legal notices.
- Configure the Withdrawal Request page.
- Configure the Withdrawal Policy page.
- Configure category-based withdrawal rules.
- Define different customer messages for:
- Standard products
- Digital products
- Article 16 excluded products
- Administrator email notifications for new withdrawal requests.
- Fully compatible with WooCommerce HPOS and Classic Order Storage.
Key Features
- Automatic withdrawal eligibility validation.
- Configurable withdrawal period.
- Category-based withdrawal rules.
- Standard, Digital and Article 16 product support.
- Guest withdrawal verification workflow.
- Withdrawal request shortcode.
- WooCommerce My Account integration.
- WooCommerce customer email integration.
- Customer email notifications.
- Administrator email notifications.
- Dashboard statistics widget.
- Lightweight and optimized implementation.
Settings
The plugin includes a centralized settings page where store owners can:
- Configure the withdrawal period.
- Customize legal information displayed to customers.
- Customize checkout consent messages.
- Select the Withdrawal Request page.
- Select the Withdrawal Policy page.
- Configure customer messages for standard, digital, and excluded products.
- Define withdrawal rules for every WooCommerce product category.
EU Compliance
This plugin provides tools that can assist merchants in managing withdrawal requests under European consumer protection rules.
Included functionality supports common withdrawal workflows such as:
- Withdrawal period validation.
- Category-based withdrawal eligibility.
- Digital product restrictions.
- Customer withdrawal requests.
- Administrative request management.
Store owners remain responsible for ensuring their store complies with all applicable laws and regulations.
Compatibility
- WooCommerce
- WooCommerce High-Performance Order Storage (HPOS)
- Classic WooCommerce Order Storage
- WordPress 6.4+
- PHP 7.4+
Usage
Customer Withdrawal Button
The withdrawal button is automatically displayed on eligible WooCommerce orders when the configured withdrawal conditions are met.
Guest Withdrawal Form
Use the shortcode:
[wcwb_withdrawal]
Guest customers verify their order using:
- Order ID
- Billing Email
- Withdrawal Token – Received on the order detail email
This verification process helps prevent unauthorized withdrawal requests.
Administration
Navigate to:
Withdrawals Requests
From the Requests page you can:
- View all withdrawal requests.
- Review request details.
- Approve requests.
- Reject requests.
- Track request status.
Plugin configuration is available under:
Withdrawals Settings
Screenshots
Plugin General Settings (Settings) – The configuration panel where store owners can set the withdrawal period, checkout consent texts, customer messages for digital or excluded products (Article 16), and category-based withdrawal rules.
Withdrawal Requests Management (Backend) – The administration screen where store owners can view all submitted withdrawal requests, their status (Pending, Confirmed, Rejected), customer reasons, and available approval or rejection actions.
WooCommerce Order Details with Active Withdrawal Request – The WooCommerce order edit screen showing withdrawal request information, unique withdrawal token, request status, and selected products.
Checkout Consent Checkbox – Integration of a required checkbox during checkout where customers acknowledge withdrawal exceptions for specific product types.
Withdrawal Token Section on Order Thank You Page – Displays legal information and the unique Withdrawal Reference Token after order placement, especially useful for guest customers.
Guest Withdrawal Form – Public withdrawal request page where guest customers can enter their order number, email address, and withdrawal token to verify the order and submit a withdrawal request.
WordPress Dashboard Monitoring Widget – A quick overview widget in the WordPress administration dashboard displaying current pending, confirmed, and rejected withdrawal requests.
Customer Account Order History (My Account) – The WooCommerce customer account order list showing a visual withdrawal request status label for each order.
Withdrawal Button in My Account Order Details – A dedicated customer action inside the order details page allowing customers to start the withdrawal process with an informational message and withdrawal button.
Inline Withdrawal Form in Customer Account – The customer interface for selecting products, choosing the withdrawal type (full or partial), and adding an optional reason without leaving the order page.
Withdrawal Request History in Customer Account – Overview section inside the WooCommerce “My Account” Orders page where each order displays a visual status label based on the current withdrawal request status (CONFIRMED, PENDING, REJECTED).
Email Notification: Withdrawal Request Received – Automatic email template sent to customers after submitting a withdrawal request, containing transaction details, the generated withdrawal token, and information about the next steps.
Email Notification: Withdrawal Request Approved – Confirmation email sent to customers when an administrator approves a withdrawal request, with support for adding a custom administrator note such as return instructions or shipping information.
Email Notification: Withdrawal Request Rejected – Automatic email sent when a withdrawal request is rejected, clearly displaying the rejection reason provided by the administrator (for example, customized products made according to customer specifications that are excluded from withdrawal).
Installation
- Upload the plugin files to the
/wp-content/plugins/directory or install the plugin through the WordPress Plugins screen. - Activate the plugin.
- Open Withdrawals Settings.
- Configure your withdrawal settings.
- Create a page containing the
[wcwb_withdrawal]shortcode for guest withdrawals if required.
FAQ
-
Does this plugin support WooCommerce HPOS?
-
Yes. The plugin fully supports WooCommerce High-Performance Order Storage (HPOS).
-
Can guest customers submit withdrawal requests?
-
Yes. Guests can verify their order using the Order ID, Billing Email, and Withdrawal Token.
-
Can I configure which products are eligible for withdrawal?
-
Yes. Withdrawal eligibility can be configured independently for each WooCommerce product category.
-
Are digital products supported?
-
Yes. Digital products can have separate withdrawal rules and customer messages.
-
Does the plugin send email notifications?
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Yes. Customers receive confirmation emails after submitting a withdrawal request, while administrators receive notifications about new withdrawal requests.
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Does this plugin process WooCommerce refunds?
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No. Withdrawal requests are managed independently from WooCommerce refunds.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“DevPixels EU Withdrawal Form for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
“DevPixels EU Withdrawal Form for WooCommerce” has been translated into 1 locale. Thank you to the translators for their contributions.
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Interested in development?
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Changelog
1.0.0
- Initial public release.
- Withdrawal request management.
- Guest withdrawal verification.
- Category-based withdrawal rules.
- Configurable legal notices.
- Withdrawal settings page.
- WooCommerce My Account integration.
- WooCommerce customer email integration.
- Customer email notifications.
- Administrator email notifications.
- Dashboard statistics widget.
- WooCommerce HPOS compatibility.