Description
CustomerEagle is an AI-powered customer support platform: a chat widget for your visitors, a unified agent inbox, an AI assistant trained on your own knowledge base, and a help center — all in one place.
This plugin adds the CustomerEagle chat widget to your WordPress site without touching your theme:
- One-minute setup — paste your Workspace ID and you’re live.
- AI answers, human handoff — the widget answers from your knowledge base and hands off to your team when needed.
- Help-center search built in — visitors find articles without leaving the page.
- Page rules — hide the widget on specific paths (checkout, account pages, …).
- No performance tax — one deferred script tag, loaded only on pages where the widget should appear. Nothing loads in your admin area.
You need a CustomerEagle account to use this plugin — plans (including a free plan) are available at customereagle.com.
Developer filters
custeagle_should_display— final say over whether the widget loads on a request.custeagle_api_base— override the widget endpoint (https only; for staging setups).
External services
This plugin embeds the CustomerEagle chat widget, a third-party service operated by CustomerEagle. When the widget is enabled, every visitor’s browser loads the widget script from api.customereagle.com and connects to the same domain for chat.
- What is sent: the Workspace ID configured in the plugin, the visiting page’s domain (used to verify the widget is allowed to run there), and — only when a visitor uses the chat — the messages and any contact details they choose to type. The plugin itself sends no data server-side and stores nothing about your visitors in WordPress.
- When: on every public page view where the widget is enabled (script load), and during chat use.
- Service: CustomerEagle — Privacy Policy · Terms of Service
If you are subject to GDPR or similar regulations, mention CustomerEagle in your site’s privacy policy.
Screenshots
Installation
- Install and activate the plugin (Plugins Add New search “CustomerEagle”).
- Go to Settings CustomerEagle.
- Paste your Workspace ID — you’ll find it in your CustomerEagle dashboard under Widget Setup Install.
- In the CustomerEagle dashboard, add your site’s domain under Widget Setup Allowed domains (the widget only runs on domains you approve).
- Visit your site — the launcher appears in the bottom-right corner.
FAQ
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Where do I find my Workspace ID?
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Log in at customereagle.com, open Widget Setup Install. The Workspace ID is shown in the install snippet. It identifies your workspace and is not a secret.
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The widget doesn’t appear — why?
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The three usual causes, in order: the Workspace ID is missing or mistyped; your site’s domain isn’t on the widget’s Allowed domains list in the CustomerEagle dashboard; or a caching plugin is serving an old copy of the page — clear your site cache after saving settings.
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Can I hide the widget on some pages?
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Yes — Settings CustomerEagle “Hide on these paths”. One path per line, e.g.
/checkout, or/account/*to match everything under/account/. -
Does this plugin slow my site down?
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No. It adds a single deferred script tag on eligible pages; the widget loads after your content and only where you enabled it.
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Does the plugin work without a CustomerEagle account?
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No — the widget is part of the CustomerEagle service. You can start on the free plan at customereagle.com.
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Is it multisite compatible?
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Yes. Each site configures its own Workspace ID under its own Settings CustomerEagle.
Reviews
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Contributors & Developers
“CustomerEagle Chat Widget” is open source software. The following people have contributed to this plugin.
Contributors
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Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial release: widget embed, enable toggle, per-path exclusions, multisite-aware uninstall cleanup.