Description
Ask I Viki CRM for WooCommerce transforms customer communication into a complete messaging and CRM experience powered by the Meta WhatsApp Cloud API.
Manage customer conversations, monitor order activity, send WhatsApp notifications, organize customer profiles, and provide faster support directly from your WordPress dashboard.
Key Features
WhatsApp CRM Inbox
- Centralized WhatsApp inbox
- Real-time conversation management
- Customer search and lookup
- Conversation history tracking
Customer Management
- Customer profile view
- WooCommerce order history
- Internal notes
- Customer tags
- VIP customer management
- Priority levels
- Pinned conversations
Support Productivity
- Quick replies and saved responses
- Unread message tracking
- Attention queue management
- Live conversation indicators
- Customer activity overview
WooCommerce Integration
- Processing order notifications
- Completed order notifications
- Cancelled order notifications
- Admin order alerts
- Customer-specific communication
Meta WhatsApp Cloud API
- Official Meta Cloud API integration
- Secure webhook verification
- Message delivery tracking
- WhatsApp business messaging support
Use Cases
- WooCommerce customer support
- WhatsApp-based customer service
- Order status communication
- Customer relationship management
- Sales and support teams
External Services
This plugin connects to the Meta WhatsApp Cloud API to send and receive WhatsApp messages.
What the service is used for:
- Sending WooCommerce order notifications
- Sending customer support messages
- Receiving incoming WhatsApp messages
What data is sent:
- Customer phone number
- Message content
- Order information included in notifications
When data is sent:
- When an order notification is triggered
- When an administrator sends a message
- When Meta sends webhook events
Service Provider:
Meta Platforms, Inc.
Terms of Service:
https://www.facebook.com/legal/terms
Privacy Policy:
https://www.facebook.com/privacy/policy/
Screenshots
Installation
- Upload the plugin to the
/wp-content/plugins/directory. - Activate the plugin through the WordPress Plugins screen.
- Navigate to WooCommerce Ask I Viki CRM.
- Configure your Meta WhatsApp Cloud API credentials.
- Configure the webhook URL in Meta Developer Portal.
- Save settings and test your connection.
- Start managing customer conversations from the WhatsApp CRM Inbox.
FAQ
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Does this plugin require WooCommerce?
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Yes. WooCommerce must be installed and activated.
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Does this plugin use the official WhatsApp API?
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Yes. The plugin integrates with the official Meta WhatsApp Cloud API.
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Can I send order notifications automatically?
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Yes. Processing, completed, and cancelled order notifications can be sent automatically.
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Can I manage customer conversations inside WordPress?
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Yes. The built-in CRM inbox allows you to view and manage customer conversations directly from the WordPress admin dashboard.
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Does the plugin support quick replies?
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Yes. You can create reusable response templates for faster customer support.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Ask I Viki CRM for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
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Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial public release
- WhatsApp CRM Inbox
- Customer Profiles
- Order History Integration
- Internal Notes and Tags
- VIP and Priority Management
- Pinned Conversations
- Unread Message Tracking
- Quick Replies
- WooCommerce Order Notifications
- Meta WhatsApp Cloud API Integration