DripTell for WooCommerce

Description

When a shopper leaves your checkout without ordering, DripTell can send them reminders on WhatsApp. You decide in DripTell how many reminders go out, when each one is sent, what it says and whether it includes a coupon.

Each reminder can include:

• the shopper’s product photo, items and cart total
• a button that rebuilds their cart and opens checkout with their details filled in
• a single-use coupon that expires, created in your store for that shopper

Reminders stop as soon as the shopper orders. Replies arrive in your DripTell inbox, so your team can answer questions and help them finish the order.

What you set in DripTell

• How many reminders to send and how long to wait before each one
• The message for each reminder, using your own approved WhatsApp templates. Ready-made templates in English and Arabic are included.
• The discount: none, a percentage, a fixed amount, free shipping or your own code
• Which countries get reminders, quiet hours in the shopper’s local time, and the cart values each reminder applies to
• How often one person can be reminded, and how many reminders your store sends each day
• Results: reminders sent, button taps, carts recovered and revenue

What this plugin does in your store

• Adds an unticked WhatsApp box at checkout. Only shoppers who tick it get reminders. You can change its wording.
• Saves the phone number, email and name the shopper types at checkout, with their cart, and sends them to DripTell.
• Tells DripTell when an order is placed or its status changes, so reminders stop and recovered orders are counted.
• Rebuilds the cart and applies the coupon when a shopper taps a reminder’s button.
• Lets DripTell create single-use, expiring coupons for reminders.

Works with the classic checkout and the block checkout, and with high-performance order storage.

You need a DripTell workspace with a WhatsApp number connected. Reminders are set up in DripTell under Cart Recovery.

External services

This plugin connects to DripTell (https://driptell.com), a WhatsApp messaging service, to send cart reminders. It does nothing until you paste a DripTell connection key in WooCommerce > Settings > DripTell.

What is sent to DripTell, and when:

• When you save the connection key or click “Check the connection”: your site name, store currency, and the plugin, WooCommerce and WordPress versions.
• When a phone number or email is filled in at checkout (typed by the shopper, or already saved in their account), and whenever that cart changes: the phone number, email, first and last name, country and language, whether they ticked the WhatsApp box and the box’s wording, and the cart’s products (name, quantity, price and image address) and total.
• When an order is placed or its status changes: the order number, status, total, currency, dates, the shopper’s name, email, phone and country, and which cart it came from.

DripTell also calls this site to create a single-use coupon for a reminder. That request is signed with your connection key and only creates a coupon.

Data is sent to the DripTell address in your connection key (normally app.driptell.com). DripTell’s terms: https://driptell.com/terms-and-conditions. DripTell’s privacy policy: https://driptell.com/privacy-policy.

Privacy

The plugin stores the details filled in at checkout, the cart and the shopper’s WhatsApp choice in its own table, and sends them to DripTell as described under External services. Saved carts are deleted after 31 days. Updates waiting to be sent are queued with WooCommerce’s scheduled actions, which WooCommerce clears on its own schedule. The plugin adds a suggested paragraph to your privacy policy guide.