Unicono for WooCommerce

Description

Unicono predicts the return risk of every WooCommerce order as soon as it is paid, so whoever packs your orders can check the risky ones first: confirm the size with the customer, explain how an item fits, or put the order on hold until someone reviews it.

Before you pay anything, Unicono runs a blind test on your own history: it hides your latest months, learns from the earlier ones and shows how many of those returns you would have seen coming.

• Setup from WordPress. Paste the connection code your Unicono contact gives you. The plugin sends your order history in the background, shows what we see in your data, asks you two to four questions, runs the blind test and calculates your savings with your own costs.
• Risk column in the orders list (HPOS and the classic list), a “High risk” filter and a box with the reasons on each order.
• What to do with risky orders, your choice: put them “On hold” until someone reviews them, and ask the customer to confirm by email from your store, with your own template (with a button on the order or automatically).
• Control group: a few orders show as “Control”. Don’t act on them: they measure what you really save.
• Orders are sent in the background (new orders, status changes and refunds): checkout never waits.
• Win back customers (WooCommerce → Unicono · Win back): from the same orders, the good customers who are no longer buying from you and how much they’ve spent, with nothing to set up. It tests itself blind with your past customers and shows you real ones it would have caught; one click turns it on, with a Monday summary by email, the list to download and who has already come back. Names and emails are added in your WordPress: Unicono never receives them.

Unicono is a paid service. The setup, the blind test and the savings estimate are free; turning on order risk scoring requires a Unicono plan (or a trial).

What it needs from your store

• Mark orders as “Completed” when you ship them: that date starts the return window (WooCommerce has no delivery date). If you never complete orders, Unicono can’t tell which ones were not returned and can’t learn.
• Returns are recognized by refunds made AFTER the order is completed (ideally with per-item amounts). A refund before completing is a cancellation, not a return.
• Size exchanges without a refund leave no trace in WooCommerce: they don’t count as returns.
• Risk is shown on orders being prepared (“Processing”, “On hold”) and on completed orders still inside the return window: exactly when you can still act.

Privacy

Orders are sent WITHOUT names, emails, phone numbers or addresses. The customer is identified by a pseudonym (a hash with a salt that only exists in your store). From the shipping address, only the country is sent; from the products, their ID, SKU, name, category, catalog price and variation attributes (such as size).

External services

This plugin connects to the Unicono API (https://api.unicono.com), run by Discoders Ventures SL, the company behind Unicono. It is the service the plugin exists for: without it the plugin does nothing. Nothing is sent until you connect your store, either by entering a connection code and accepting the terms, or by saving a Unicono API key in “Advanced settings”.

What is sent, and when:

• When you connect: the connection code, your site address, name and language, the plugin version and your acceptance of the Terms of Service and the Data Processing Agreement.
• Your order history, once, right after connecting, and each order when it is created, paid, changes status or is refunded: order and line IDs, creation and completion dates, status, currency, total, discount, shipping cost, coupon codes, payment method, how the order was created, the shipping country and a pseudonymous customer ID; for each item, its product and variation IDs, SKU, name, category, catalog price, quantity, amounts and variation attributes; and each refund’s date, amount and items. No names, emails, phone numbers or addresses.
• During setup: your answers to the setup questions, your cost per return and, when you turn on risk scoring, the email address that should receive the alerts.
• To show risk: the IDs of the orders on screen, to fetch their risk score and reasons.
• When you open a flagged order, put it on hold or ask the customer to confirm: the order ID and what was done, so your Unicono contact can tell whether the alerts are useful to you.
• Only if you fill in the “Get your free assessment” form (when you don’t have a code yet): the name, email and phone number you enter, with your consent, so we can call you.

Terms of Service: https://unicono.com/en/legal/terminos
Data Processing Agreement: https://unicono.com/en/legal/encargo
Privacy Policy: https://unicono.com/en/legal/privacidad

The plugin also links to those pages and to your Unicono web panel (https://unicono.com); opening them is up to you.