Description
Chatnelo adds a friendly AI chat to your WooCommerce store. It answers the questions your customers ask every day – “Is this in stock?”, “Do you have it in size M?”, “How much is shipping?”, “Any gift ideas under $50?” – using only your store’s real data. When it recommends a product, it shows a clickable product card that leads straight to the product page.
No more lost sales at 2 AM because nobody was there to answer.
Features
- Answers 24/7 from your real products, prices and stock – it never makes things up
- Clickable product cards right in the chat
- Speaks your customer’s language – English, German, Spanish, French, Czech, Polish, Slovak and many more
- Your brand color, title, greeting and position
- Automatic product sync – the plugin publishes a product feed that Chatnelo refreshes every 6 hours
- Set up in 5 minutes – no coding
How it works
- Install the plugin and create a free Chatnelo account.
- Paste your Store ID and widget key into the plugin settings.
- Paste the product feed address into your Chatnelo dashboard.
- The chat bubble appears on your store and starts answering.
Pricing
Chatnelo is a hosted service. Every new account can try the full version for 3 days for free, without a card. After that you choose a monthly plan in the Chatnelo dashboard. Current plans and prices: https://chatnelo.com
External service
This plugin connects to the Chatnelo service (https://chatnelo.com), made by BrosWars Studio, to show the chat widget and to generate answers. It is required for the plugin to work.
- The chat widget script (https://chatnelo.com/embed.js) is loaded on your storefront pages once the plugin is connected.
- Messages your visitors type into the chat are sent to the Chatnelo service, which uses OpenAI to generate the answer. Chatnelo does not store the content of the messages, only a count of conversations for billing.
- The plugin publishes a public product feed at /wp-json/chatnelo/v1/feed with the same product data that is already visible in your store (name, description, price, stock status, link, image and category). The Chatnelo service downloads it to answer product questions.
Terms and privacy policy: https://chatnelo.com/privacy
Installation
- In WordPress go to Plugins Add New, search for “Chatnelo” and click Install Now, then Activate.
- Open Settings Chatnelo AI Chatbot and click Open Chatnelo dashboard to create your free account.
- Copy your Store ID and widget key from the dashboard into the plugin settings and click Save Changes.
- Copy the product feed address from the plugin settings, paste it in the Chatnelo dashboard under Products from XML feed and click Load products from feed.
Need help? Write to support@chatnelo.com.
FAQ
-
Do I need to code anything?
-
No. The plugin adds the chat and the product feed automatically. You only copy two values from your Chatnelo dashboard.
-
Is there a free trial?
-
Yes. Every account can try the full version for 3 days for free, without a card. Then you choose a plan.
-
Which languages does it speak?
-
It replies in the language the customer writes in.
-
Where does the chatbot get its answers?
-
Only from your store: products, prices, stock and the shipping, payment and returns information you add in the Chatnelo dashboard. If it does not know an answer, it says so instead of guessing.
-
Does it slow down my store?
-
No. The chat script loads asynchronously in the footer after your page.
-
Can I change the colors and the text?
-
Yes. In Settings Chatnelo AI Chatbot you can set your brand color, the chat position, the title and the greeting.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Chatnelo – AI Chatbot for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Chatnelo – AI Chatbot for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.1.0
- New guided settings page with connection status and one-click copy of the product feed.
- Setup reminder until the plugin is connected (dismissible).
- Service moved to the chatnelo.com domain.
1.0.1
- Text domain matches the plugin slug.
1.0.0
- First release.