Comma5 Inquiries

Description

Hand over more than a website. Hand over a leads app.

Your clients judge a website by one thing: does it bring in work? Usually they can’t tell. Inquiries arrive as emails, some fail to send or land in spam, and nobody can say which page or campaign brought the customer in.

Comma5 Inquiries turns the Contact Form 7 forms you already build into a simple leads app inside the client’s own WordPress. Every inquiry is saved before the notification email goes out. If that email fails to send, the inquiry is flagged and can be resent with one click. There is no account to create and no subscription to pass on.

What your client gets

• Told when an email fails. A failed notification email is flagged on the inquiry and on the WordPress Dashboard, and can be resent with one click. The inquiry itself is already saved.
• Every inquiry in one list, sorted into Sales or Help, with real inquiries caught by the spam filter kept in a Spam tab so they can be restored.
• The customer’s path through the site: how they found it (an ad, Google, social media, an email campaign or another website), the pages they viewed, such as the products or services they looked at, how long they spent and how many visits it took before they got in touch.
• A simple pipeline: sales leads move from New to Contacted, Quoted, Won or Lost, and help requests are tracked until they are resolved. Statuses can be renamed to fit the business.
• Proof the website works: analytics show which marketing brings in inquiries and won jobs, and which pages people read first.
• A live report they open on their phone. Turn on the share link and send it to the business owner. It opens the site’s inquiry figures on any phone, under the site’s own name and icon, with no WordPress login and no report to prepare each month. It shows totals and charts only, never names or contact details. Make a new link at any time and the old one stops working.

Why web developers use it

• Works on the forms you already build. Activate it and the next submission is captured. No form changes are needed: name, email, phone and message are found automatically, and every other field is saved too.
• Nothing to host or bill. It is free, needs no outside service, and the data stays in the client’s own database.
• More value from every site. Send the owner the share link at launch, and they see every month what the website brings in.

Free. No account, no monthly fee. Made by Comma5, a software company in Melbourne, Australia.

How it works

Comma5 Inquiries keeps a copy of every inquiry sent through Contact Form 7 in your own WordPress database, so a lead is never lost to a failed email, a full inbox or a spam filter.

Each inquiry is sorted into Sales or Help. Sales leads move through New, Contacted, Quoted, Won and Lost. Help requests are tracked as cases until they are resolved, so every one gets an answer. One click changes a status, right from the list.

Everything stays on your own site. No account or outside service is needed.

Inquiries

• Every inquiry saved: name, company, email, phone, message and any extra form fields. Contact Form 7’s own email still goes out as normal.
• Sales or Help: set each form to Sales or Help, or let a field on the form decide (for example “I need a quote / I need help”).
• Your own statuses: rename, recolour, add or remove statuses for Sales and Help separately.
• The visitor’s story: where they came from (campaign, search engine, social media or another site), the pages they read, how long they spent on the site, and how many visits it took before they asked.
• Previous and next: step through inquiries one by one without going back to the list.
• Attachments kept safely: uploaded files are checked, renamed and stored in a protected folder. Preview images and PDFs in place.
• Spam rescue: inquiries marked as spam are kept in a separate Spam view, so a real one caught by mistake can be restored.
• Failed email alerts: if a notification email fails to send, the inquiry is flagged and the email can be resent with one click.
• Activity history: every status change, with who made it and when.
• Export: download inquiries to Excel (.xlsx) or CSV.

Analytics

• Inquiries per day, week or month, split into Sales and Help, for the last 7, 30 or 90 days, 12 months, this year or all time.
• Where inquiries came from, top sources, landing pages, the pages people read before asking, busiest days and times.
• Time on site before inquiring, and how quickly your team responds.
• Win rate overall and by channel, once you keep statuses up to date.
• Click any chart to see the inquiries behind it.
• Share link: send a private link to live analytics that opens on any phone without logging in. It shows totals and charts only, no names or contact details, and can be switched off or replaced at any time.

External services

This plugin can look up the approximate location (country and city) of the person who sent an inquiry. This is off by default and only runs if you switch on location lookup in Inquiries > Settings.

When it is on, the visitor’s IP address is sent to the ipwho.is service (run by ipwhois.io) shortly after each inquiry is saved. Nothing else about the inquiry is sent. The IP address is not stored with the inquiry.

• Service: https://ipwho.is/
• Terms of service: https://ipwhois.io/terms
• Privacy policy: https://ipwhois.io/privacy

If your site is behind Cloudflare and you tell the plugin to trust proxy headers, the country is read from Cloudflare’s header instead, without contacting any outside service.