Description

Edroz Libro de Reclamaciones lets businesses in Peru implement a digital libro de reclamaciones directly in WordPress without depending on Elementor, WooCommerce, or external services.

The plugin provides a complete libro reclamaciones solution for managing complaints and inquiries, with a public form, administrative panel, sequential numbering, PDF generation, email notifications, and status tracking.

Features

Public form using [edroz_libro_reclamaciones]
Complaints and inquiries
Dedicated database table for records
Sequential numbers such as LR-000001 and LR-000002
Administrative search and filters
Statuses: pending, in progress, answered, and closed
Responses from the administrative panel
PDF generation without external services
Email notifications using wp_mail()
PDF, JPG, and PNG attachment validation
Nonces, capability checks, sanitization, escaping, and prepared database queries
Honeypot and timing checks to reduce automated spam

Privacy

The plugin does not make external service calls or include telemetry. Data submitted through the public form is stored in a dedicated WordPress database table. For basic auditing, IP addresses and user agents are stored as hashes rather than their original values.

Attachments are stored with randomized filenames and restricted to PDF, JPG, and PNG files. Administrative access is provided through a controlled WordPress download endpoint. Direct directory protection depends on the web server configuration.

Important

This plugin is a technical tool. Installing it does not by itself guarantee compliance with legal or regulatory requirements. Verify the requirements applicable to your business before using the plugin in production.

Screenshots

Installation

Install the ZIP from Plugins > Add New Plugin > Upload Plugin.
Activate the plugin.
Open Edroz Libro de Reclamaciones > Settings and enter your business information.
Create a page and add the shortcode [edroz_libro_reclamaciones].
Publish the page and submit a test record.

Reviews

miamayue October 1, 2026 1 reply

Great product quality and excellent post-sale support.

Read all 1 review

Contributors & Developers

“Edroz Libro de Reclamaciones” is open source software. The following people have contributed to this plugin.

Edroz Design

Translate “Edroz Libro de Reclamaciones” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.0.25

Updated the text domain to match the WordPress.org plugin slug.
Replaced direct file rename with the WordPress Filesystem API.
Added explicit handling for the read-only admin view selector.

1.0.23

Redesigned PDF with higher contrast and automatic one-page/two-page layout based on content length.

1.0.22

Fixed PDF email attachments so generated constancies are sent with a .pdf filename and application/pdf-compatible extension.

1.0.21

Redesigned the generated complaint PDF with a modern SaaS-style layout.
Added the generated PDF as an attachment to the new complaint notification emails.
Improved PDF readability with structured sections, status, consumer data, complaint details, and response information.

1.0.20

Redesigned the reclamos management screen with a SaaS-style card interface.
Redesigned the claim detail view with clearer consumer, case, deadline and response sections.
Preserved existing filtering, status, PDF, attachment and response functionality.

1.0.19

Removed the obsolete Domain Path header so Plugin Check detects the package cleanly.

1.0.18

Improved Plugin Check compatibility and internationalization packaging.
Improved nonce handling for public read-only query parameters.
Improved prepared SQL compatibility for custom table queries.

1.0.17

Improved WordPress.org compatibility and Plugin Check compliance.
Improved prepared queries for custom database tables.
Improved protected attachment delivery.
Updated documentation for WordPress 7.1.

1.0.15

Improved file upload validation and PDF output handling.
Removed diagnostic logging from production code.
Improved database query handling.

1.0.14

Improved privacy and internationalization handling.
Added integration with WordPress personal data export and erasure tools.
Reviewed translatable strings.

1.0.13

Added company logo selection in configuration and public presentation.
Removed Edroz product branding from generated consumer documents.
Hardened administrative attachment handling and documentation.
Prepared safer correlatives retry behavior for concurrent submissions.

1.0.11

Final visual polish for the public form, status page, and administration screens.
Improved responsive spacing, cards, and action hierarchy.
No changes to reclamation storage or submission logic.

1.0.0

Initial local development release.