Veltrio – Facturas simplificadas para Quipu

FAQ

Should I choose the €400 or €3,000 threshold?

Choose €3,000 only if you sell physical products to private individuals (retail sales) or provide hospitality, restaurant, passenger transport, hairdressing or other services on the list in Article 4 of Royal Decree 1619/2012; if you sell services, courses or digital downloads, your limit is €400. If in doubt, consult your adviser. If you sell both types, choose €400.

The comparison uses the order total including VAT and shipping. An order of €400.00 falls within the general threshold; one of €400.01 does not.

What happens to orders that need a full invoice or the Pro version?

The free version does not send orders with a NIF/CIF: they are marked for a full invoice. The Pro version covers that flow and corrective invoices, but you must not keep both connectors operating at the same time. When it detects Pro, the free version becomes inactive and keeps visible any uncertainties and sends that may be in progress.

Notice when moving to Pro: When Pro is activated, there is a residual window of a few seconds between its detection and the execution of the first Action Scheduler batch. During that interval, a user could act with Pro on an order whose send by the free plugin was still in progress. The plugin mitigates the risk by marking uncertainties, references and locks in batches of 25, and keeps a persistent notice listing the orders that must be reviewed before using Pro. Explicitly deactivating the free plugin completes those batches synchronously, with a 20-second safety limit. If an exceptionally large store reaches that limit, the cursor and all remaining order IDs are kept, but the inactive free plugin cannot display its notice or continue processing them: reactivate it while Pro remains active, wait until the pending-order notice disappears, and deactivate it again. Do not use Pro on those orders in the meantime. To avoid the initial window, deactivate the free plugin and wait until no sends are in progress before activating Pro; review in Quipu any order identified by the notice.

What happens if I make a refund?

If the order already has a refund before it is sent, it is not sent automatically and is left for manual review. If the refund occurs afterwards, the free version does not correct the simplified invoice and displays this notice, replacing the placeholders with the actual data:

The Spanish text shown inside the plugin is the authoritative wording.

This order has a refund of {importe} € (recorded on {fecha}), after the simplified invoice {serie-número} that Quipu issued on {fecha}. This plugin does not create corrective invoices: in Quipu the invoice remains for the original amount, and so does your VAT return. You must issue in Quipu a corrective invoice for the simplified invoice {serie-número} for what you have refunded, with the VAT rate for each item refunded, including shipping or surcharges if you also refunded them. If the refund is only an amount and the order had products with different VAT rates, decide which products it corresponds to before making the correction. The rule requires this to be done as soon as you become aware of the return (Article 15 of Royal Decree 1619/2012; the limit is four years from when the tax becomes chargeable). It is advisable to do so in the same quarter as the refund. The Pro version automatically creates the corrective invoices for refunds that you record while it is active; you must correct this refund yourself.

What should I do if the customer adds a NIF/CIF afterwards?

The customer has added a NIF/CIF after the simplified invoice {serie-número} was sent to Quipu. This plugin does not modify it. If the customer needs a full invoice (normally to deduct VAT), issue it in Quipu as a replacement for the simplified invoice {serie-número}: it must include their NIF, name and address, and state which simplified invoice it replaces. Do not create a new invoice without linking it to the simplified invoice: the same VAT would be counted twice in your return. If Quipu does not offer this replacement, consult Quipu or your adviser before doing anything.

What happens if the customer enters a company but no NIF/CIF?

With the “Empresa = B2B” review enabled by default, the order is not sent automatically and displays this notice:

This order has NOT been sent to Quipu and still has no invoice: the customer entered a company ({empresa}) but no NIF/CIF. A company usually needs a full invoice to deduct VAT. Ask the customer for the NIF and issue the invoice in Quipu or, if you confirm that the customer is a private individual, send it as a simplified invoice using the “Reabrir y enviar” button in the Quipu panel. You are required to invoice this sale.