AISupportForge

Description

Free to use, and no card is needed to start.

Go to aisupportforge.com, point it at your website, and it reads your
pages and builds a support agent that answers your visitors’ questions. Copy the site key it gives you,
paste it into this plugin, and you are done. Setup takes about a minute and there is nothing to code.

The free plan is the whole product, not a crippled trial. Your own knowledge base, real conversations,
saved leads and handover to a human all work exactly as they do on a paid plan. It covers 50 replies a
month and shows a small “Powered by AISupportForge” badge on the chat window. If you outgrow it, paid
plans start at $14.99 a month and remove the badge, but nothing here expires and you will never be
charged without choosing to be.

This plugin connects your WordPress site to that account and displays the agent on the front end. You
paste one value, your site key, and the plugin adds the agent for you.

Without this plugin you would edit your theme’s footer template by hand. This does it for you, and
survives theme updates.

What it does

• Adds your support agent to every page of your site
• Registers this website with your AISupportForge account so the agent is permitted to run here
• Lets you hide the agent on chosen pages, for example a checkout page
• Detects a Content-Security-Policy that would block the agent, explains it in plain language, and can
  add our domain to it for you if you choose
• Optionally lets the agent recognise your logged-in customers, so it can answer about their own
  account. Paste one secret; no code to write and no files to edit

What it does not do

Your agent’s name, greeting, tone, knowledge sources, conversations and billing are all managed in your
AISupportForge portal, not in WordPress. That keeps one source of truth and means changes take effect
immediately without a plugin update.

External service

This plugin relies on AISupportForge, a third-party service that provides the AI support agent.
The plugin is not useful without an AISupportForge account.

Service: https://aisupportforge.com
Terms of Use: https://aisupportforge.com/terms
Privacy Policy: https://aisupportforge.com/privacy.html

What is sent to AISupportForge, and when

1. When you save a site key in the plugin settings, the plugin sends your site key and this website’s
   domain name (for example example.com) to https://aisupportforge.com/api/w/register-domain. This
   registers the website with your account so the agent is allowed to run on it. No visitor data and no
   WordPress user data is sent. This request only happens when an administrator clicks Save.

2. On your public pages, the plugin outputs a script tag that loads the agent from
   https://aisupportforge.com. From that point the agent runs in the visitor’s browser and communicates
   with AISupportForge directly, exactly as it would if you pasted the snippet into your theme yourself.
   What the agent collects is described in the AISupportForge privacy policy.

3. Only if you switch on “Recognise logged-in customers” by entering a signing secret in the plugin
   settings, the plugin adds a short-lived signed token to that script tag for logged-in WordPress users.
   The token contains the WordPress user ID, the user’s email address and display name, and an expiry one
   hour ahead, and it is signed with your secret so it cannot be forged. It lets the agent greet a
   customer by name and see which account it is helping. This is off by default: with no secret
   configured no token is created and nothing about your users is sent. Logged-out visitors never get a
   token. The stored data is covered by the AISupportForge privacy policy linked above.

The plugin does not send anything to AISupportForge until you enter a site key and save.