FXOapps Order Returns for WooCommerce

Description

FXOapps Order Returns for WooCommerce helps logged-in customers submit return requests from completed orders within a configurable time window. You manage every request from a dedicated admin area with status workflow, email notifications, translations, and appearance controls.

This WordPress.org release includes a complete core return workflow without a license or external account.

What customers can do

• Start a guided return wizard from My Account → Retur (logged-in customers)
• Choose product condition and return reason (as configured by the shop)
• Select a return option (refund, exchange, bank transfer, etc.)
• Choose courier handover when enabled by the shop (shop calls courier or customer calls courier)
• Receive a confirmation email after submitting a return

What shop owners get

• Dashboard with return statistics and charts (fixed recent period)
• Returns list with search, status filter, and pagination
• Return settings — return period, admin email, date format
• Return flow — unlimited product condition + reason rows, with per-reason return shipping fee payer (shop or customer)
• Return options — built-in customer-facing return option types with translated labels
• Handover (courier) — shop-calls-courier or customer-calls-courier modes with editable notices
• Appearance — colors, border radius, and theme compatibility
• Translations — edit storefront and admin strings; compatible with WPML and Polylang
• Email notifications — customer confirmation and admin alert when a new return is submitted
• IBAN validation when a return option requires bank details
• Support contact form in wp-admin
• WooCommerce HPOS (custom order tables) compatibility

PRO features (separate commercial plugin)

Advanced features are available in FXOapps Order Returns PRO on fxoapps.com, including:

Return experience

• Guest returns without account login (public /retur page with order number + email verification)
• Group returns (multiple products from one order)
• Customer product image uploads on returns
• Courier pickup date on the return form
• In-person handover at store locations
• Per-reason “shop calls courier” override on return shipping

Store operations

• Automatic stock restore when a return is completed
• WooCommerce store credit coupons for coupon-type returns (created when completed)
• Bulk status actions on the returns list
• Internal admin notes on return records
• Print return / RMA slip
• Date range filter on the returns list
• Filter returns by return option and show the selected option in the list

Reporting and exports

• CSV export with current list filters
• Advanced dashboard with custom date range
• Returns by product and return reason statistics
• Scheduled and on-demand weekly return reports by email

Automation and rules

• Customizable customer and admin email templates
• Email notifications when return status changes
• Multiple admin notification email addresses
• Exclude selected products or categories from returns
• Per-category return period overrides

Support

• Priority support

See Order Returns → Settings → PRO features in wp-admin for the full list.

Merchant setup

After activation, open Order Returns → Settings and configure:

1. General — return period (days), admin notification email, date format
2. Return flow — add product condition labels and return reasons
3. Return options — choose which built-in return options customers can select
4. Handover — enable courier return and edit courier notices
5. Appearance — match the return form to your store branding