TideReply – AI Customer Chat for WooCommerce

Description

TideReply is a lightweight plugin that connects your WordPress site to TideReply, an AI customer-support chat trained on your own website and knowledge base. Your visitors get instant, accurate answers in a chat widget – and if they ask “where is my order?”, the answer is verified against your own WooCommerce store.

Features

• One-Click Setup – install the plugin, click Connect, approve, done. No code, no theme editing.
• AI answers from your content – TideReply crawls your site and answers visitor questions accurately, with human handoff when needed.
• WooCommerce order status – visitors can ask about their own order in the chat and get fulfillment status and tracking. The order number and checkout email are verified on your own server before anything is shown; customer names and addresses never leave your site.
• Secure by design – callbacks are authenticated with a per-site secret (HMAC, replay-protected), and the order-to-email match happens on your server.
• Lightweight – no database tables, no bloat. One async script tag on the front end.

How It Works

1. Install and activate this plugin
2. Go to Settings, TideReply and click “Connect to TideReply”
3. Log in (or sign up), pick your business, and approve
4. The chat widget is live on your site – with WooCommerce active, order-status answers switch on automatically

Requirements

• WordPress 6.3 or higher
• PHP 7.4 or higher
• A TideReply account (sign up at tidereply.com)
• WooCommerce is optional – only needed for order-status answers

External services

This plugin connects to TideReply (app.tidereply.com), a third-party service operated by Evorbi:

1. It loads the chat widget script https://app.tidereply.com/widget.js on your site’s front end. When visitors use the chat, their messages and the page URL are sent to TideReply to generate answers.
2. During setup, the plugin exchanges a one-time connection code at https://app.tidereply.com/api/wordpress/connect/exchange (or /manual), sending your site URL, REST API base URL, WordPress and plugin versions, and whether WooCommerce is active.
3. If WooCommerce is active, TideReply’s servers call back into your site (/wp-json/tidereply/v1/order-status, HMAC-authenticated) when a visitor asks about their own order. The request carries the order number and email the visitor typed; the response contains order status, tracking and total only – never names or addresses.
4. On disconnect or deactivation, the plugin notifies https://app.tidereply.com/api/wordpress/connect/disconnect.

Terms of service: https://tidereply.com/terms
Privacy policy: https://tidereply.com/privacy