Description
BePlus Support Snapshot is a maintenance companion for WordPress. It captures a full snapshot of your site’s state, including plugins, themes, versions, environment details, recent updates, error context, and overdue cron signals, so you can understand exactly what changed and when.
It is built for WordPress agencies, support teams, freelancers, and site maintainers running regular upkeep and troubleshooting workflows. Instead of getting stuck with “the site broke and I don’t know why,” you get a clearer before-and-after view of the site.
Most troubleshooting tools show only the current state of a site. That is useful, but it does not answer the questions support teams ask most often:
- What changed?
- When did it change?
- Could that change be related to the issue?
BePlus Support Snapshot is built for that workflow.
It lets you generate a support snapshot of the site, keep a history of snapshots over time, compare reports, and export a structured support-report.zip package that can be reviewed internally or shared with a trusted client, teammate, contractor, or product support team.
Use it to:
- Take a snapshot before a maintenance round, then another after, and compare them to confirm nothing broke
- Pinpoint which plugin or theme update introduced an issue
- Catch stuck or overdue cron jobs behind delayed emails, missed scheduled tasks, or broken automations
- Track version drift across a site over time
- Hand off a clear diagnostic report to a client, teammate, host, or vendor without giving direct admin access
Why Use BePlus Support Snapshot?
- Capture a point-in-time snapshot before and after important changes
- Compare snapshots to understand what is different
- Review site health, plugins, themes, updates, errors, and cron signals in one place
- Export a diagnostic package for structured support handoff
- Reduce guesswork when investigating regressions and compatibility issues
What This Plugin Is
- A support diagnostics tool
- A troubleshooting assistant
- A change tracking solution
- A support snapshot generator
What This Plugin Is Not
- A malware scanner
- A security plugin
- A performance optimization plugin
- A backup plugin
Key Features
- Generate support snapshots from the WordPress admin area
- Export a downloadable
support-report.zippackage - Store snapshot history for later review
- Compare two snapshots to identify changes over time
- Review Site Health and environment information
- Capture plugin inventory and activation state
- Capture theme inventory and active theme context
- Track recent update-related signals
- Detect active error context and recovery mode signals
- Detect overdue or failed cron job signals
- Include a human-readable summary report
- Support diagnostic package sharing with trusted stakeholders
What The Report Can Help You See
- Whether a recent plugin or theme change may be related to an issue
- Whether errors appeared between one snapshot and another
- Whether scheduled tasks are overdue or failing
- Whether the environment or stack changed before a regression
- Whether a support case can be escalated with better technical context
Privacy And Sharing
Everything runs locally. No data leaves your site by default.
The generated package is intended for trusted troubleshooting workflows. Always review the contents before sharing them, because environment details and logs may include sensitive paths, domains, email addresses, or data exposed by other plugins or hosting tools.
Screenshots
Tools > Support Snapshot, showing the main action to generate a new support snapshot.
Installation
- Upload the
beplus-support-snapshotfolder to the/wp-content/plugins/directory, or install the plugin through the WordPress Plugins screen. - Activate the plugin through the
Pluginsscreen in WordPress. - Go to
Tools > Support Snapshot. - Open the Generate tab and create your first snapshot.
- Download the generated
support-report.zippackage when you need to review or share the report. - Use the History and Compare views to investigate changes over time.
FAQ
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What is a support snapshot?
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A support snapshot is a point-in-time diagnostic record of your WordPress site. It captures useful support and troubleshooting information so you can review the site later or compare it with another snapshot.
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What information is included in a snapshot?
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A snapshot can include site health information, environment details, plugin inventory, theme inventory, recent update signals, active error context, cron-related signals, and summary data for troubleshooting.
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What is included in support-report.zip?
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The ZIP package contains structured diagnostic files and a human-readable summary to help agencies, developers, or support teams review the site state without needing to inspect everything manually in wp-admin first.
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Does the plugin send data externally?
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No. BePlus Support Snapshot is designed to generate reports locally on your WordPress site. It does not send snapshot data to a remote service by default.
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Are reports stored locally?
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Yes. Snapshots and generated reports are stored locally on the site unless you choose to download and share them.
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Does the plugin modify website data?
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The plugin is intended for diagnostics and reporting. It generates snapshot records and report files, but it is not designed to modify your posts, pages, or normal site content as part of report generation.
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Can reports be compared?
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Yes. Snapshot comparison is a core feature. You can compare two snapshots to review changes and investigate whether those changes may be related to a support issue.
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Can snapshots help identify recent changes?
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Yes. This is one of the main reasons to use the plugin. Snapshot history and comparison help you understand what changed, when it changed, and what may be connected to the issue.
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Can it help troubleshoot plugin conflicts?
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Yes. Comparing snapshots, reviewing plugin inventory, and checking errors and recent updates can help narrow down whether a plugin conflict or compatibility issue may be involved.
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Does it support multisite?
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The plugin can be used in WordPress environments that run multisite, but data visibility and support workflows may vary depending on the network setup. If multisite reporting is critical for your workflow, test it in a staging environment first.
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Yes, but only after review. The export package is suitable for trusted support workflows, but you should review the contents before sending it because logs and environment details may contain sensitive information.
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Are snapshots useful for agency workflows?
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Yes. Agencies can use snapshots to document baseline states, investigate regressions after changes, and send structured reports to clients, hosting providers, or plugin vendors.
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Is it safe to use on production websites?
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Yes, for normal support and diagnostic use. It is designed for real troubleshooting workflows, but you should still review the generated reports before sharing them outside your organization.
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What if the ZIP file cannot be generated?
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The plugin requires ZIP support on the server. If
ZipArchiveis unavailable, the plugin will show an admin notice so you can ask your host to enable the PHP ZIP extension. -
Why does the plugin report overdue cron jobs instead of confirmed failures?
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WordPress core does not maintain a universal, reliable failure history for all scheduled tasks. Overdue cron events are still a useful support signal because they often point to stuck or delayed automation.
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Who should use BePlus Support Snapshot?
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It is intended for WordPress agencies, support teams, freelance developers, and site maintainers who need clearer diagnostic context when troubleshooting issues.
Reviews
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Contributors & Developers
“BePlus Support Snapshot” is open source software. The following people have contributed to this plugin.
Contributors
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Interested in development?
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Changelog
1.1.0
- Added maintenance checks for mail availability, cURL availability, directory browsing protection signals, and WordPress cron configuration.
- Added a snapshot note field on the Generate tab so notes can be saved at creation time.
- Added a Settings tab with configurable snapshot retention.
- Updated automatic snapshot cleanup to use the saved retention setting instead of a fixed 30-day limit.
- Added maintenance check data to exported reports, summaries, and snapshot comparisons.
1.0.0
- Initial public release.
- Added support snapshot generation.
- Added exportable
support-report.zippackage. - Added snapshot history tracking.
- Added snapshot comparison tools.
- Added Site Health and environment reporting.
- Added plugin and theme inventory reporting.
- Added recent update tracking.
- Added active error detection.
- Added failed cron job detection.
- Added human-readable summary reporting.