Description
Every customer interaction is an opportunity. Rakuten Viber Click to Chat makes it effortless for customers to reach you, helping you build deeper connections and drive business growth — turning website visitors into buyers.
The plugin adds a Viber chat button to your site so visitors can start a conversation with you in one tap. It’s perfect for e-commerce stores and service providers.
Requirements
A free Viber Business account is required for the button to work. It’s built into your existing Viber app — no separate app or new phone number needed. Create one by opening this link on your mobile device: viber://business/create?smb_utm_campaign=ACQ_wordpress_plugin
Note: If you are using the multi-agent feature, each one of the phone numbers is required to have its own business account, otherwise the link won’t work.
Features
- Floating Chat Button – Eye-catching floating button with pulse animation that appears on every page
- WooCommerce Integration – Display dedicated Viber buttons on product pages for customer inquiries
- Multi-Agent Routing – Assign different Viber contacts for different pages and sections
- Gutenberg Block Support – Native WordPress block editor integration for inline chat buttons
- Elementor Widget – Full Elementor page builder support with drag-and-drop configuration
- Customizable Design – Adjust button size (small/medium/large), alignment, and messaging
- Pre-filled Messages – Set custom messages that populate when users click the button
- Privacy-First – No external API calls, GDPR compliant, server-side locale detection
- Accessibility – Full WCAG compliance with aria-labels, focus states, and motion preferences
- Multi-language Ready – Complete internationalization support for global audiences
Use Cases
- Customer support chat for e-commerce stores
- Product inquiry buttons on specific WooCommerce items
- Sales team direct messaging links
- Customer service channels on contact pages
- Multi-agent support routing by department
Message Variables
Pre-filled messages support these variables:
– {url} – Current page URL
– {title} – Current page title
– {product_name} – WooCommerce product name (product pages only)
– {price} – WooCommerce product price (product pages only)
Example: “Hi, I’m interested in {product_name} ({price}). Can you help?”
Privacy & GDPR
This plugin is fully GDPR compliant:
– No external requests – All functionality is server-side
– No IP tracking – Uses server-side locale detection only
– No cookies – Viber links open via standard URL parameters
– No analytics – No tracking of user behavior or interactions
– User control – Visitors can disable JavaScript to prevent button display
Accessibility
Full WCAG 2.1 compliance:
– Semantic HTML with proper aria-labels
– Keyboard navigation support
– Focus indicators for all interactive elements
– Respects prefers-reduced-motion for users with motion sensitivities
– Tested with screen readers and accessibility validators
Support
For questions, feature requests, or bug reports, please visit the plugin support page.
License
This plugin is licensed under the GPL-2.0-or-later license. See LICENSE file for details.
Contributing
Contributions are welcome! Please submit pull requests or feature suggestions through the official WordPress plugin repository.
Screenshots
Blocks
This plugin provides 1 block.
- Viber Chat Button Add an inline Viber chat button to your content.
Installation
- Go to Plugins Add New in your WordPress admin
- Search for “Rakuten Viber Click to Chat”
- Click Install Now and then Activate
- Navigate to Settings Viber Click to Chat to configure:
- Your Viber contact number
- Floating button visibility and message
- WooCommerce product page settings
- Use the Gutenberg block (search “Viber Chat Button”) or Elementor widget to add inline buttons
Configuration Guide
General Settings: – Viber Account Number – Your Viber phone number for receiving chats (required) – Floating Button Enabled – Show/hide the persistent floating button – Floating Button Message – Pre-filled message when users click (supports {url}, {title}, {product_name}, {price} variables) – Button Size – Choose small (52px), medium (60px), or large (78px) – Show on Mobile – Control floating button visibility on mobile devices – Show on Desktop – Control floating button visibility on desktop devices
WooCommerce Integration: – Enable for Products – Add a Viber button to product pages – Position – Choose where the button appears (before or after add-to-cart form) – Product Message – Custom message for product inquiries (auto-includes product name and price)
Gutenberg Blocks: Use the native “Viber Chat Button” block in the block editor: – Set custom button text – Customize pre-filled message – Align left, center, or right
Elementor: Add the “Viber Chat Button” widget from the widgets panel: – Configure button text and message in the inspector – Adjust alignment and styling with Elementor controls
FAQ
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Do I need a Viber Business account?
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Yes! You don’t need a separate app or a new phone number. A Viber Business account is a free enhancement built right into your existing Viber account.
We require this because the click-to-chat button uses a dedicated business routing link (viber.me). If you skip this step, the link won’t be able to connect customers to your chat.
Create a free Viber Business account by opening this link on your mobile device:
viber://business/create?smb_utm_campaign=ACQ_wordpress_plugin -
Use the “Viber Chat Button” Gutenberg block in the page editor. You can set custom text and messages for each button.
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Can I use multiple Viber contacts?
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Currently, the plugin supports one primary Viber account. To use different contacts, add multiple inline buttons using the Gutenberg block with different pre-filled messages.
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The button opens Viber (if installed on the user’s device) or the Viber web app, with the chat window pre-populated with your customized message. If Viber isn’t installed, the user can install it first.
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Yes! The plugin detects mobile devices and opens the native Viber app. You can control mobile/desktop visibility independently in settings.
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Does this plugin track user data?
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No. The plugin does not track, store, or send any user data. It simply provides a link to start a Viber conversation. No analytics or cookies are used.
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Is the plugin compatible with my theme?
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Yes. The plugin uses standard WordPress hooks and CSS, and works with any properly coded theme. If you experience styling issues, contact your theme developer.
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You can adjust size (52px, 60px, 78px), enable/disable animations, and customize alignment. For advanced styling, use custom CSS in your theme.
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Does this work with WooCommerce?
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Yes! The plugin includes native WooCommerce integration. Enable it in settings to add Viber buttons to product pages.
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How do I use the block editor?
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Search for “Viber Chat Button” in the block editor’s block inserter. Set your custom text and message, then adjust alignment.
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What about Elementor users?
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The plugin includes a full Elementor widget. Add it from the widgets panel and configure it like any other Elementor element.
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What server languages are supported?
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The plugin automatically detects your WordPress site’s language and uses server-side locale information. Full translation support for multilingual sites.
Reviews
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Contributors & Developers
“Rakuten Viber Click to Chat” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Rakuten Viber Click to Chat” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
4.0.0
- Complete security and compatibility audit
- Enhanced GDPR compliance with server-side locale detection
- Improved accessibility with WCAG 2.1 compliance
- Fixed CSS injection vulnerability with strict validation
- Added WooCommerce hook whitelist for security
- Optimized animation performance with prefers-reduced-motion support
- Updated widget sizing (small: 52px, medium: 60px, large: 78px)
- Improved Gutenberg block usability
- Enhanced Elementor widget integration
- Added comprehensive internationalization support
3.5.0
- Added Elementor widget support
- Improved animation performance
- Enhanced mobile responsiveness
- Bug fixes and stability improvements
3.0.0
- Initial Gutenberg block support
- Added WooCommerce integration
- Introduced floating button feature
- Basic settings page