Retora – Returns & RMA for WooCommerce

Description

Retora turns returns into a smooth, branded experience for your customers and a fast, organized workflow for your team. Shoppers request a return from their account in a few clicks, and you approve, track, and refund everything from a single screen in WordPress.

No more scattered emails or spreadsheets. Every request becomes a structured RMA with its own status, history, and resolution, so nothing slips through the cracks.

Why store owners choose Retora

• Cut support tickets with a clear, guided return flow
• Approve and refund in seconds, straight through your payment gateway
• Set your return policy once and let automated rules do the work
• Keep customers in the loop with branded status emails
• Own your data. Everything stays in your WordPress database.

Customer return portal

• Self-service returns built into the My Account page
• Guest returns through a secure email link, no account required
• Partial returns by choosing specific items and quantities
• Photo uploads for damaged or incorrect items
• Live status tracking from request to resolution

Admin dashboard

• Searchable, filterable list of every return request
• One click to approve, reject, request more info, mark received, or complete
• Full timeline and private notes on each request
• Refunds processed through your WooCommerce payment gateway
• Built-in analytics for return rate, value at risk, processing time, and top reasons

Automated rules engine

Set your policy once and let Retora enforce it for you:

• Eligibility windows based on order age, product, or category
• Auto approval for low value or specific reason returns
• Customer limits that stop repeat abuse
• Required fields such as photos or a detailed reason

Built for modern WooCommerce

• Compatible with High-Performance Order Storage (HPOS)
• Compatible with the WooCommerce Blocks checkout
• GDPR personal data export and erasure
• Import and export your return data as JSON

Do more with Retora Pro

Upgrade to Retora Pro when you are ready to add:

• Store credit with balance tracking and optional bonus value
• Exchanges with linked replacement orders
• Prepaid return shipping labels from leading carriers
• Fraud protection with automatic flagging and blacklists

Source Code

The admin interface is built with React using @wordpress/scripts. The human readable source for the compiled files in /build is included with the plugin in /src. To rebuild, run npm install and then npm run build.