Description
Certorix turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.
Key features
- One-click install — enter your Organization ID and you’re live
- Auto-embed — widget appears on every front-end page automatically
- Shortcode —
[certorix_widget]for precise placement on any page or post - Gutenberg block — drag-and-drop with live color preview in the editor
- WooCommerce — auto-detects product context on product pages
- Multilingual — passes WordPress site language to the widget automatically
- VNT-certified facts — AI answers backed by Ed25519-signed product facts
How it works
- Sign up at certorix.online
- Build your diagnostic trees and publish them
- Copy your Organization ID from Settings Widget Generator
- Paste it in WordPress Settings Certorix
- Enable auto-embed or add
[certorix_widget]to any page
Requirements
- A Certorix account (free tier available)
- PHP 7.4 or higher
- WordPress 6.0 or higher
External Services
This plugin connects to the Certorix API (api.certorix.online) to:
- Load the widget script:
https://api.certorix.online/widget/v1/widget.portal.js - Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.
The connection is made client-side (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.
What is sent: the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.
When it is sent: only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.
- Certorix Terms of Service: https://certorix.online/legal/terms
- Certorix Privacy Policy: https://certorix.online/legal/privacy
Blocks
This plugin provides 1 block.
- Certorix Widget
Installation
- Upload the
certorixfolder to/wp-content/plugins/ - Activate the plugin in Plugins Installed Plugins
- Go to Settings Certorix and enter your Organization ID
- Enable Auto-embed or add
[certorix_widget]to a page
FAQ
-
Where do I find my Organization ID?
-
Log in to app.certorix.online, go to Settings Widget Generator, and copy the
organizationIdvalue. -
Does the widget work with WooCommerce?
-
Yes. When auto-embed is enabled, the widget on product pages automatically receives the product name as a context hint, allowing the AI to suggest more relevant diagnostic trees.
-
Can I change the widget colors, label, or theme?
-
Yes. All appearance settings (colors, logo, launcher label, opening message, theme…) are managed directly in your Certorix dashboard and applied automatically. No need to touch the WordPress plugin settings.
-
Does it slow down my site?
-
No. The widget script is loaded with
deferand only activates when a customer clicks the launcher. Zero impact on Core Web Vitals. -
What data does the plugin send?
-
The plugin embeds a JavaScript widget that communicates directly with the Certorix API. No PHP HTTP requests are made by the plugin itself. See the Privacy Policy for details.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Diagnostic Support Widget for Certorix” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Diagnostic Support Widget for Certorix” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial release
- Shortcode [certorix_widget]
- Gutenberg block certorix/widget
- wp-admin Settings page
- WooCommerce product context support
- Auto-embed via wp_footer hook