Description
KnowDesk turns your existing knowledge base into an AI-powered support widget that answers visitor questions in real time – directly from your own content.
Connect your Google Docs, Notion pages, Confluence wiki, PDF files, or help centre URLs. KnowDesk reads your documentation and deploys a branded chat widget on your site that answers questions instantly, 24/7.
What this plugin does:
- Embeds your KnowDesk widget on any WordPress page, post, or the entire site – no code required
- Lets you configure your Widget API key directly from the WordPress admin
- Gives you display controls: choose which pages, which visitors (logged-in / logged-out), and which corner the widget appears in
What KnowDesk does:
- Connects to your existing documentation – Google Docs, Notion, Confluence, PDFs, website URLs, or plain text
- Deploys an AI chatbot that only answers from your content (not generic internet knowledge)
- Deflects repetitive support questions so your team handles only complex cases
- Works on any website in under 2 minutes
Who it’s for:
- SaaS companies with support docs
- E-commerce stores with FAQs, returns policies, shipping info
- Agencies deploying AI support for clients
- HR & ops teams building internal knowledge assistants
- Anyone with an existing knowledge base that visitors keep asking questions about
Features
- ✓ Paste-and-save setup – no code, no embed blocks needed
- ✓ Inline API key validation so you know it worked before publishing
- ✓ Display rules: all pages, front page only, posts only, pages only
- ✓ Exclude specific pages by ID
- ✓ Visitor rules: show to logged-out visitors, logged-in users, or both
- ✓ Widget position: bottom-right or bottom-left
- ✓ Admin notice guides you through setup until a key is saved
- ✓ Multisite compatible
- ✓ Translation ready
Getting started
- Install and activate the plugin
- Go to Settings KnowDesk Widget
- Click “Get your API key Sign up free” to create a KnowDesk account
- Connect your knowledge base (Google Docs, Notion, PDF, etc.)
- Copy your Widget API Key from KnowDesk Widget Config
- Paste it into the plugin settings and click Save
- Your widget is live ✓
Supported knowledge sources
KnowDesk can read from: Google Docs, Notion, Confluence, PDF files (via URL), website URLs, and plain pasted text.
Privacy
This plugin does not collect or store any personal data about your site visitors. The KnowDesk widget itself operates under KnowDesk’s Privacy Policy. The API key is stored in your WordPress database as a standard option and is never exposed to the browser.
Installation
From the WordPress Plugin Directory
- Go to Plugins Add New in your WordPress admin
- Search for KnowDesk
- Click Install Now, then Activate
- Go to Settings KnowDesk Widget to configure
Manual installation
- Download the plugin zip file
- Go to Plugins Add New Upload Plugin
- Choose the zip file and click Install Now
- Activate the plugin
- Go to Settings KnowDesk Widget
FAQ
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Do I need a KnowDesk account?
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Yes. This plugin is a connector – it embeds the widget your KnowDesk account generates. You need a KnowDesk account to get an API key. Sign up free at knowdesk.io.
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Is it free?
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KnowDesk offers paid plans starting at $49/month. There is a 7-day free trial on every plan, no credit card required. The WordPress plugin itself is free.
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Where do I find my API key?
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In your KnowDesk dashboard: Widget Config Embed Code. The key starts with
kd_live_. -
The widget isn’t appearing on my site – what do I check?
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- Confirm your API key is saved and shows “Widget active” in the plugin settings
- Check the display rules – if “Show widget on” is set to “Front page only”, it won’t appear on other pages
- Check the Visitor visibility settings – you may have unchecked both options
- Check the “Exclude these pages” field for the current page’s ID
- Open your browser console for any JavaScript errors
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Can I show the widget on specific pages only?
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Use the “Exclude these pages” field and enter the page IDs you want to exclude. For page-specific display, set “Show widget on” to “Pages only” or “Posts only” and use excludes to narrow it further.
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Does this work with WooCommerce?
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Yes. The widget loads on any WordPress page type, including WooCommerce product, cart, and checkout pages.
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Is the plugin GDPR-compliant?
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The plugin itself stores only your API key (a non-personal setting). No visitor data is stored by the plugin. The KnowDesk widget operates under KnowDesk’s own data processing terms – see knowdesk.io/privacy.
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Can I use this on a multisite installation?
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Yes. Each site in the network configures its own API key and display settings independently.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“KnowDesk AI Support Widget” is open source software. The following people have contributed to this plugin.
Contributors
Translate “KnowDesk AI Support Widget” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.0
- Initial release
- WordPress Settings API integration
- Inline API key validation via AJAX
- Display rules: all / front page / posts / pages
- Page exclusions by ID
- Visitor visibility (logged-in / logged-out)
- Widget position: bottom-right / bottom-left
- Admin notice with signup CTA
- Multisite support
- Translation ready