Description
SimpleSupport connects your WordPress site to your SimpleSupport helpdesk. Once you enter your publishable key, you get:
- Support widget — a floating chat/ticket button on every page (or embed it anywhere with
[simplesupport]) - Live stats — at-a-glance counts of open, in-progress and waiting tickets right inside wp-admin
- One-click dashboard — jump straight to the full SimpleSupport dashboard to read and reply
No coding required. Works on any WordPress theme.
Free plan included — sign up at simplesupport.uk and get your publishable key in seconds.
Features
- Floating support widget injected automatically into your site footer
- Configurable position (bottom-right / bottom-left) and brand colour
- Shortcode
[simplesupport]to embed the widget on a specific page only - At-a-glance ticket counts (open / in-progress / waiting / total) in wp-admin
- Links directly into your SimpleSupport dashboard for full ticket management
External Services
This plugin connects to the SimpleSupport API (app.simplesupport.uk) to:
- Load the support widget on your site’s frontend
- Display aggregate ticket counts in wp-admin
Data sent includes: your publishable key (for authentication) and ticket content entered by your site visitors. No data is sent until you configure a publishable key.
- Service: SimpleSupport — https://simplesupport.uk
- Privacy policy: https://simplesupport.uk/privacy
- Terms of service: https://simplesupport.uk/terms
Installation
- Upload the
simplesupport-helpdeskfolder to/wp-content/plugins/ - Activate the plugin in Plugins Installed Plugins
- Go to SimpleSupport Settings and paste your publishable key (pk_…)
- That’s it — the widget appears on your site immediately
Getting your publishable key
- Create a free account at app.simplesupport.uk
- Go to Settings Widget inside the SimpleSupport dashboard
- Copy your publishable key (pk_…) and paste it into the plugin settings
Your publishable key is designed to be exposed in your site’s HTML. Keep your secret key (sk_) private — it is never needed by this plugin.
FAQ
-
Is there a free plan?
-
Yes. Sign up at simplesupport.uk — no credit card required.
-
Can I show the widget on one page only?
-
Yes. Uncheck “Show support widget on all pages” in Settings, then add the shortcode
[simplesupport]to the page where you want it. -
Can I change the widget colour?
-
Yes — pick any colour in SimpleSupport Settings.
-
Where are tickets managed?
-
Full ticket management (reply, assign, close) happens in the SimpleSupport dashboard at app.simplesupport.uk. The wp-admin view is a read-only summary.
Reviews
There are no reviews for this plugin.
Contributors & Developers
“SimpleSupport Help Desk” is open source software. The following people have contributed to this plugin.
Contributors
Translate “SimpleSupport Help Desk” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.0.2
- Security/clarity: the settings field now asks for your publishable key (
pk_…) instead of a generic API key, and the placeholder no longer suggests a secret key (sk_). The publishable key is the one meant to be embedded in your site’s public HTML; secret keys must never be pasted here. - Security: the wp-admin screen now shows aggregate ticket counts only. Ticket subjects and customer emails are no longer fetched with the publishable key, so they can never be exposed through the key embedded in your public pages. Full ticket detail remains available in the SimpleSupport dashboard.
1.0.1
- Renamed the localized admin script object from
ssPlugintosimplesupportDatato use a unique, distinct prefix (WordPress.org plugin review). - Fixed: admin CSS/JS were not enqueued on the Tickets/Settings screens (hook-suffix check looked for the wrong slug), so the ticket summary stayed on “Loading…”. The dashboard now loads correctly.
1.0.0
- Initial release