Description
Storebird is an AI customer support chatbot built specifically for WooCommerce. It understands your product catalog, answers customer questions instantly, tracks orders, and captures leads — all without you lifting a finger.
Unlike generic chatbots, Storebird syncs directly with your WooCommerce store so it can give accurate, real-time answers about your products, prices, stock levels, and order status.
Why Store Owners Choose Storebird
- Save 10+ hours per week on repetitive customer questions
- Increase conversions with instant product recommendations
- Capture more leads before, during, or after conversations
- Reduce cart abandonment with proactive assistance
- Support customers 24/7 in any language — no extra staff needed
What Storebird Can Do
Product Intelligence
Your chatbot knows your entire catalog — products, prices, descriptions, categories, variations, and stock status. When a customer asks “Do you have any red dresses under €50?”, Storebird finds the right products and links to them.
Order Tracking
Customers can check their order status, tracking information, and delivery estimates directly in the chat. No more “Where is my order?” emails.
Lead Capture
Collect customer name and email before, during, or after the conversation. Choose from immediate capture (form before chat), after a few messages, or explicit-only modes.
Human Handoff
When a conversation needs a human touch, Storebird can seamlessly hand it off to you. Get push notifications, respond in real-time, and return the conversation to AI when done.
Multi-Language Support
Storebird automatically responds in your customer’s language. Configure your preferred language in the dashboard.
Full Customization
Match the chat widget to your brand — header colors, message bubble colors, input styling, logos, and position. Light and dark themes supported.
Knowledge Base
Add custom pages to train the AI on your store policies, shipping info, return process, or any topic. Import pages directly from your website.
Analytics Dashboard
Track conversations, customer satisfaction, revenue attributed to chat interactions, and time saved. See what customers are asking about most.
How It Works
- Install Storebird from the WordPress plugin directory
- Connect your store to Storebird with one click
- Sync your products — the AI learns your catalog automatically
- Your chatbot is live and ready to help customers
WooCommerce Integration
Storebird integrates deeply with WooCommerce:
- Product sync — Automatically syncs your entire catalog including variations, prices, images, and stock status
- Real-time updates — When you add or update a product, it’s reflected in the chatbot immediately
- Order data — Customers can look up their order status using their order number or email
- Category-aware — The AI understands your product categories and can recommend products by category
Plans & Pricing
- Essential — 750 conversations/month, 1 website, perfect for small stores
- Pro — 5,000 conversations/month, custom branding, lead capture, human handoff. 14-day free trial included.
- Scale — 15,000 conversations/month, 3 websites, API access, for growing businesses
External Services
This plugin connects to the Storebird API service to provide AI-powered chat functionality.
Storebird API
This plugin sends data to and receives data from the Storebird API (https://storebird.ai/api) for the following purposes:
Data sent:
* Product information (names, prices, descriptions, images) – when syncing products
* Chat messages from customers – when customers use the chat widget
* Visitor information (page URL, session ID) – for chat context
* WordPress and WooCommerce version info – during connection setup
When data is sent:
* On initial plugin connection (automatic or manual)
* On product sync (manual trigger in admin)
* When products are created/updated in WooCommerce
* When customers send messages through the chat widget
Service links:
* Service website: https://storebird.ai
* Terms of Service: https://storebird.ai/terms
* Privacy Policy: https://storebird.ai/privacy
Installation
- Go to Plugins Add New in your WordPress admin
- Search for “Storebird”
- Click Install Now and then Activate
- If you created your website on storebird.ai first, the plugin connects automatically — no extra steps needed!
- Otherwise, click “Connect to Storebird” in the plugin settings to link your store
- Your store is connected — sync your products and you’re live!
Alternative: Connect from the Storebird dashboard
Already have a Storebird account? Go to your dashboard, click “Connect Plugin”, and the plugin will connect automatically.
FAQ
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Do I need a Storebird account?
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Yes. The plugin is free, but you need a Storebird subscription to power the AI chat. The Pro plan includes a 14-day free trial so you can try it risk-free.
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How much does Storebird cost?
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Plans start at €29/month (Essential). The Pro plan at €79/month includes a 14-day free trial and unlocks custom branding, lead capture, and human handoff. See all plans at storebird.ai.
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Can Storebird answer questions about my specific products?
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Yes! Storebird syncs your entire WooCommerce product catalog — including names, descriptions, prices, images, stock status, categories, and variations. It uses this data to give accurate, product-specific answers.
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Does Storebird support multiple languages?
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Yes. Storebird automatically detects and responds in your customer’s language. You can also set a preferred language in the dashboard.
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Can customers track their orders through the chatbot?
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Yes. Customers can ask about their order status using their order number or email address, and Storebird will show them real-time tracking information from WooCommerce.
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Can I hand off a conversation to a human?
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Yes (Pro plan and above). When the AI can’t fully resolve an issue, it can hand off to you or your team. You’ll get a push notification and can respond in real-time from the Storebird dashboard.
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Can I customize the look of the chat widget?
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Yes (Pro plan and above). You can customize header colors, message colors, button colors, logos, widget position, and more from the Storebird dashboard to match your brand.
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Will Storebird slow down my website?
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No. The chat widget loads asynchronously and weighs under 15KB. It has zero impact on your Core Web Vitals or page load speed.
Reviews
Contributors & Developers
“Storebird AI Chat for WooCommerce” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Storebird AI Chat for WooCommerce” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.3.7
- Memory optimization for product sync – reduced memory usage by 40%
- Use
get_children()instead ofget_available_variations()to avoid loading full variation data - Explicitly set 256MB memory limit during sync for sites with low PHP memory limits (fixes 128MB exhaustion errors)
- Added explicit memory cleanup after processing each product
1.3.6
- Fixed WPML product sync – removed language switching that was loading all 304 products instead of just 33 Dutch products
- Sync now correctly queries only default language products
1.3.5
- Minor update to verify plugin update system is working
1.3.4
- Fixed WPML product sync — all default language products now sync correctly instead of only the current admin language
- Added language filtering to prevent translated duplicates from syncing
- Language detection for each product during bulk sync
1.3.3
- Automatic revenue attribution — completed WooCommerce orders are matched to recent chat conversations
- Reports order total, billing email, and line items to Storebird for analytics
1.3.2
- WPML multi-language support — syncs all language versions of products and pages
- Sends language code with product and page sync for language-aware chatbot responses
- Widget detects current WPML language and passes it to the chat API
- Google Consent Mode v2 integration for compliant analytics tracking
1.3.1
- Fixed auto-sync reliability — clears stale sync locks before starting
- Fixed “Connect first” message showing when already connected
- Improved auto-sync timing after plugin connection
1.3.0
- Automatic product sync after plugin connection — products sync immediately without manual trigger
- Improved connection reliability and error handling
1.2.0
- One-click connect flow — plugin redirects back to Storebird dashboard after automatic connection
- Faster auto-connect after activation (30-second retry instead of 5-minute cooldown)
- Improved onboarding: single “Connect” button on dashboard detects plugin status automatically
1.1.1
- Improved auto-connect reliability — plugin now retries connection periodically while unconnected (works regardless of install order)
- Fixed issue where auto-connect only triggered once after activation
1.1.0
- NEW: Auto-connect — plugin automatically connects to Storebird after activation when a website is set up on the dashboard (no manual connection step needed)
- Improved onboarding flow for faster setup
1.0.3
- Fixed “Go to Dashboard” button not working in Help section
- Expanded plugin description with detailed features and FAQ
- Improved installation instructions
1.0.2
- Fixed sync modal styling (CSS variables now work correctly in modal overlay)
- Fixed spinner animation conflict between CSS and SVG spinners
1.0.1
- Fixed admin page styling (complete CSS overhaul)
- Connect flow now redirects back to Storebird dashboard after successful connection
- Improved login redirect token preservation for connect flow
1.0.0
- Initial release
- AI-powered chat functionality
- Product and order sync
- One-click connect from Storebird dashboard and from the plugin itself
- Connect flow preserves tokens through WordPress login redirects
- API credentials hidden behind Advanced toggle — no manual key copying needed
- Customizable branding
- Human handoff support