{"id":9750287,"date":"2017-12-04T23:25:45","date_gmt":"2017-12-04T23:25:45","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/very-poor-support-do-not-recommend-buyer-beware\/"},"modified":"2017-12-04T23:25:45","modified_gmt":"2017-12-04T23:25:45","slug":"very-poor-support-do-not-recommend-buyer-beware","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/very-poor-support-do-not-recommend-buyer-beware\/","title":{"rendered":"Very Poor Support – Do Not Recommend- Buyer Beware!"},"content":{"rendered":"

Hello Everyone,<\/p>\n

If I could give this plugin 0 stars I would.<\/p>\n

Despite the fact that I purchased the Premium version<\/strong> of the Author hReview the support is basically nonexistent.<\/p>\n

So I can’t imagine what type of support you are going to get if you just install their free version.<\/p>\n

The first question I asked took 6-DAYS for a response<\/strong> and when they did respond they didn’t even answer my question thoroughly.<\/p>\n

The developer is the one handling support (or should I say “not handling support”) his name is Hesham Zebida.<\/p>\n

In my opinion, the plugin is overpriced and there seem to be several BUGS<\/strong> that I haven’t been able to address because I can’t get the “Support” to answer my ticket.<\/p>\n

I sent a follow-up email based on the incomplete response from the first support ticket. I waited 6 MORE DAYS<\/strong> before I sent a follow-up email to see why I had not heard back from anyone.<\/p>\n

It’s been 3 DAYS <\/strong>since I sent that follow up email and I still have not received an answer.<\/p>\n

I WOULD NOT RECOMMEND THIS PLUGIN!<\/p>\n

Buyer Beware!<\/strong><\/p>\n

If anyone has questions or is considering purchasing the premium plugin please feel free to follow up with me if you want me to elaborate on my experience.<\/p>\n

Best Regards,
\nMike<\/p>\n

PS: I use about a dozen premium plugins including Yoast SEO Premium, PixelYourSite Premium, WPform Premium, etc.. that I pay for and this is the only time I’ve ever received this poor level of support.<\/p>\n","protected":false},"template":"","class_list":["post-9750287","topic","type-topic","status-publish","hentry","topic-tag-poor-support"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/9750287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/9750287\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=9750287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}