Hi, Using PM Members Pro as membership plugin and used your plugin to import 5100 users from our mailing list- csv formatted with columns for username, email, first_name, last_name<\/p>\n
Read that passwords would be auto generated by WP and sent in email automatically.<\/p>\n
Opted to send emails to all new users being imported, but not existing\/updated users.<\/p>\n
The email sent showed the member’s new password, but that password is not working. We are getting a few emails each day of members reporting that they tried to login with the username and password we sent, and the passwords are not working. I tested a few of them myself and then had to reset them in the backend. Really concerned that all 5000 received passwords that don’t work. We also see about 5 emails a day of members going in and using the password retrieval tool.<\/p>\n
Any idea how this might have happened or ideas on how we might be able to fix on our side without needing to mass email everyone a new password to try?<\/p>\n
(some users also reported not getting the email at all, but checked with server support and looked like they sent successfully – all those users so far have either @hotmail, @comcast or @aol email addresses. They also seem to have issue with password retrieval link saying it is “not valid” when they click on it)<\/p>\n
Primary concern is that everyone received their new login to our membership site and they are all incorrect. Any thoughts are appreciated!<\/p>\n","protected":false},"template":"","class_list":["post-8950829","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/8950829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/8950829\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=8950829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}