{"id":8827906,"date":"2017-02-20T23:24:07","date_gmt":"2017-02-20T23:24:07","guid":{"rendered":"https:\/\/wordpress.org\/support\/?post_type=topic&#038;p=8827906"},"modified":"2017-02-21T00:57:04","modified_gmt":"2017-02-21T00:57:04","slug":"wpmu-dev-problem","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/wpmu-dev-problem\/","title":{"rendered":"WPMU DEV problem"},"content":{"rendered":"<p><em>[ Personal attack redacted ]<\/em><\/p>\n<p>Their paid for service is an abomination. The support is non existent. I paid for their service and had an important fault with my website, I contacted their support, it took them 24 hours to respond, they asked me a question, this was an important issue that was seriously harming my business so I responded within minutes. It took them 24 hours again to respond with another question. I was pulling my hair out with frustration. Then I contacted my host Siteground for advice, they resolved my issue within minutes. <\/p>\n<p>I complained to WPMU DEV (who I repeat I was paying for support), they responded angrily, telling me that there is a queuing system and they were helping other people first. <\/p>\n<p>How awful of me that I expected paid for support meant I would get support when I desperately needed it. <\/p>\n<p>I tell you honestly, I have never encountered a worst company in all my life. I honestly am not exaggerating. <\/p>\n","protected":false},"template":"","class_list":["post-8827906","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/8827906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":3,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/8827906\/revisions"}],"predecessor-version":[{"id":8827960,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/8827906\/revisions\/8827960"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=8827906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}