{"id":8511606,"date":"2016-12-04T03:53:19","date_gmt":"2016-12-04T03:53:19","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/appaling-customer-service\/"},"modified":"2016-12-04T03:53:19","modified_gmt":"2016-12-04T03:53:19","slug":"appaling-customer-service","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/appaling-customer-service\/","title":{"rendered":"Appaling customer service!"},"content":{"rendered":"<p>I use to be a Zerif Lite client for about a year and a half.<br \/>\nWhen the theme met its unfortunate end, I had to look for similar themes and I found Parallax.<br \/>\nInstalled and tried to transfer the entire content of my website, when some issues started appearing.<br \/>\nBeen accustomed to simple and detailed instructions, I found Parallax very confusing, in terms of how to customize the front page, where I wanted to remove most of the included sections and keep a simple and clean look of my website.<br \/>\nWent through the documentation&#8230; nothing.<br \/>\nWent second and third time&#8230; nothing again.<br \/>\nAsked a few questions in the support forum&#8230; nothing.<br \/>\nTried the live support, offered on the theme support page&#8230; all I got for about an hour of conversation, was &#8220;Read again&#8221; and got sent several times the same link, demonstrating how to set the slider&#8230;<br \/>\nThats when I realized that I dont want to be stuck with those people for the next year or more.<br \/>\nSome of the companies in this business really have to look into the definition of CUSTOMER SUPPORT and start thinking from the point of view of the end client.<br \/>\nBye bye Parallax<\/p>\n","protected":false},"template":"","class_list":["post-8511606","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/8511606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/8511606\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=8511606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}