{"id":6191940,"date":"2015-06-03T00:28:35","date_gmt":"2015-06-03T00:28:35","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/please-read-before-posting-a-support-topic\/"},"modified":"2016-08-30T14:02:28","modified_gmt":"2016-08-30T14:02:28","slug":"please-read-before-posting-a-support-topic","status":"closed","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/please-read-before-posting-a-support-topic\/","title":{"rendered":"PLEASE READ BEFORE POSTING A SUPPORT TOPIC"},"content":{"rendered":"<p>HAS YOUR QUESTION ALREADY BEEN ANSWERED ON THIS FORUM?<br \/>\nPLEASE DO NOT BUMP SOMEBODY ELSE\u2019S THREAD &#8211; START YOUR OWN<br \/>\nPLEASE DO NOT POST SUPPORT QUESTIONS ON THIS THREAD<\/p>\n<p>This plugin is now so popular that if I answered every support question I\u2019d probably not get to see my family that much! 95 % of all questions are the same, so I wrote a comprehensive \u201csupport\u201d page to answer them. Please read them before posting:<\/p>\n<p>User guide: http:\/\/cookielawinfo.com\/user-guide\/<br \/>\nFAQ: http:\/\/cookielawinfo.com\/faq\/<\/p>\n<p><strong>To eliminate many errors, do the following:<\/strong><br \/>\n&#8211; Refresh your server side cache (e.g. WP Super Cache, WP Total Cache, Cloudflare)<br \/>\n&#8211; Go to settings\/permalinks and click \u201csave\u201d<\/p>\n<p>I do read all support requests but if you ask a question that is already in the user guide or FAQ, then I probably won\u2019t reply. I\u2019ve written this plugin and given it to you for free. What I ask in return is that you read the instructions first.<\/p>\n<p>If you do need to post a support question though I will be very happy to help you- in fact I usually reply the same day- but <strong>PLEASE POST YOUR URL<\/strong>! If you don\u2019t it will probably be the first question I ask you.<\/p>\n<p>Here are some questions that I probably won\u2019t answer:<\/p>\n<p><strong>The cookie bar \/ banner doesn\u2019t show<\/strong><br \/>\n &#8211; The problem is your theme: <a href=\"http:\/\/cookielawinfo.com\/faq\/the-header-doesnt-show\/\">read more<\/a>.<br \/>\n &#8211; Still not working? I probably WILL reply in that case \ud83d\ude42<\/p>\n<p><strong>Clicking on the \u2018privacy and cookies policy\u2019 generates a 404 error.<\/strong><br \/>\n  <a href=\"http:\/\/cookielawinfo.com\/faq\/privacy-and-cookies-policy-404-error\/\">Read more<\/a>.<\/p>\n<p><strong>Can I translate the cookie bar? \/ How do I translate the cookie bar?<\/strong><br \/>\n  <a href=\"http:\/\/cookielawinfo.com\/faq\/translate\/\">Read more<\/a>.<\/p>\n<p><strong>Does the plugin block cookies?<br \/>\nCan a visitor deny cookies?<br \/>\nWhat does the cookie_delete short code do?<\/strong><br \/>\n  <a href=\"http:\/\/cookielawinfo.com\/faq\/does-cookie-law-info-block-cookies\/\">Read more<\/a>.<\/p>\n<p><strong>The cookie bar doesn\u2019t record \u2018accept\u2019 events \/ IP addresses<\/strong><br \/>\n &#8211; Correct: there is no point in doing so. <a href=\"http:\/\/cookielawinfo.com\/faq\/does-cookie-law-info-record-who-clicks-accept\/\">Read more<\/a>.<\/p>\n<p>Please don\u2019t be shy asking questions if you&#8217;ve read the instructions and you\u2019re still stuck, I\u2019m happy to help \ud83d\ude42<\/p>\n<p>Remember- <strong>PLEASE POST YOUR URL<\/strong>!<\/p>\n<p>https:\/\/wordpress.org\/plugins\/cookie-law-info\/<\/p>\n","protected":false},"template":"","class_list":["post-6191940","topic","type-topic","status-closed","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/6191940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/6191940\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=6191940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}