I have recently launched a newly developed website built on Genesis Framework using Exec Pro. I was having problems with the site showing on mobile devices and I was either getting a blank white screen OR the Error 500 Internal Server error message. I checked with my Host provider and StudioPress who confirmed no errors on their end and advised I de-activate all plugins to see if one of them was causing the error. <\/p>\n
As such I discovered that Jetpack was causing the error. So I re-activated Jetpack and de-activated all the features, and re-activated one at a time to see which was causing the problem. <\/p>\n
Jetpack Mobile Theme was the feature that caused the Error 500. Obviously I have this deactivated for now, but I thought I should contact you to bring this to your attention as I am not sure WHY this feature would cause a conflict. <\/p>\n
The site is www.positivefxstudio.co.uk<\/p>\n
thanks<\/p>\n
https:\/\/wordpress.org\/plugins\/jetpack\/<\/p>\n","protected":false},"template":"","class_list":["post-5805008","topic","type-topic","status-closed","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/5805008","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/5805008\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=5805008"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}