{"id":4025945,"date":"2013-08-13T19:22:08","date_gmt":"2013-08-13T19:22:08","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/update-issue-2\/"},"modified":"2016-08-21T03:54:23","modified_gmt":"2016-08-21T03:54:23","slug":"update-issue-2","status":"closed","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/update-issue-2\/","title":{"rendered":"Update Issue"},"content":{"rendered":"<p>After updating to the latest Ecwid Plugin for WordPress widget provided by Ecwid the entire backend was inaccessible.  The screen was completely blank for all admin tasks &#8211; not even the wordpress top info bar was being displayed.<br \/>\nIt may be a case of sequence, which I have assumed from the method that I have corrected it.<\/p>\n<p>1) renamed the actual folders of ecwid product advisor and ecwid plugin via FTP<\/p>\n<p>2) Logged in successfully as all screen data was being displayed.<\/p>\n<p>3) re-renamed ecwid plugin via ftp and re-activated it in wordpress = result = all ok apart from ecwid product advisor error on chosen display page<\/p>\n<p>4) re-renamed ecwid product advisor back to original name via FTP and then activated plugin &#8211; cleared cache and refreshed public page. Result = all working again now.<\/p>\n<p>It may be worth having a look to see what the root cause is as other less experienced folk may have issues.<\/p>\n<p>regards,<br \/>\nMartin<\/p>\n<p>https:\/\/wordpress.org\/plugins\/ecwid-useful-tools\/<\/p>\n","protected":false},"template":"","class_list":["post-4025945","topic","type-topic","status-closed","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/4025945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/4025945\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=4025945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}