{"id":19043735,"date":"2026-10-13T12:50:57","date_gmt":"2026-10-13T12:50:57","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/orders-fail-with-same-error-message\/"},"modified":"2026-10-13T12:50:57","modified_gmt":"2026-10-13T12:50:57","slug":"orders-fail-with-same-error-message","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/orders-fail-with-same-error-message\/","title":{"rendered":"Orders fail with same error message"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Dear Support Team,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are experiencing an intermittent issue with WooCommerce PayPal Payments in our WooCommerce shop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some orders fail or are subsequently cancelled. The same error message appears consistently:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPayer action required, possibly overcharge. Payer needs to perform the following action before proceeding with payment.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The issue occurs very sporadically and affects only a few orders, while most orders are processed successfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unfortunately, we have not been able to reproduce the issue. Payments appear to work as expected in our own tests, making it difficult to identify the root cause.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This has been an ongoing issue for a couple weeks now.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please let us know if you require any additional information, such as plugin logs, WooCommerce order details, or transaction IDs, to help diagnose the problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for your assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Best regards,<br>doffine<\/p>\n","protected":false},"template":"","class_list":["post-19043735","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19043735","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19043735\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19043735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}