{"id":19042747,"date":"2026-10-12T12:53:44","date_gmt":"2026-10-12T12:53:44","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/dear-team-as-part-of-it-that-owns-and-operates-the-domain-mdgroupco-com-our-co\/"},"modified":"2026-10-12T13:15:28","modified_gmt":"2026-10-12T13:15:28","slug":"error-on-our-website","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/error-on-our-website\/","title":{"rendered":"Error on our website"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As part of IT that owns and operates the domain <em>[ redundant link deleted ]<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our company website <em>[ redundant link deleted ]<\/em> is currently displaying a WordPress critical error since September. The website was developed and hosted through a previous outsourced vendor, but the hosting\/account credentials were not properly handed over to our organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our domain currently resolves to the server at 129.121.73.92, with the hostname server-<em>[ redundant link deleted ]<\/em>. When accessing the server, it displays a message directing the website owner to contact <a href=\"mailto:webmaster@129.121.73.92\">webmaster@129.121.73.92<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Could you please confirm whether your organization hosts this server\/IP and, if so, advise us on the appropriate process for verifying ownership and recovering administrative access to the hosting account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can provide domain ownership\/company documentation through appropriate verification process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is an urgent business website recovery matter, so we would appreciate your assistance in identifying the correct account\/hosting contact.<\/p>\n","protected":false},"template":"","class_list":["post-19042747","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19042747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":3,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19042747\/revisions"}],"predecessor-version":[{"id":19042770,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19042747\/revisions\/19042770"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19042747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}