{"id":19021949,"date":"2026-09-16T19:44:28","date_gmt":"2026-09-16T19:44:28","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/woocommerce-issue-during-order\/"},"modified":"2026-09-16T19:44:28","modified_gmt":"2026-09-16T19:44:28","slug":"woocommerce-issue-during-order","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/woocommerce-issue-during-order\/","title":{"rendered":"WooCommerce Issue during order"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Hello,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I use WooCommerce, and for the past few days, some customers have been contacting me after placing an order because of an issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The problem is that a customer pays, for example, <strong>\u20ac100<\/strong>, but the order only contains <strong>2 products instead of the 6 products they ordered<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the order page, it shows, for example:<\/p>\n\n\n\n<ul>\n<li>Product A: \u20ac10<\/li>\n\n\n\n<li>Product B: \u20ac10<\/li>\n\n\n\n<li>Order total: \u20ac20<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">However, the payment received is indeed <strong>\u20ac100<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the automatic order notes, I can see that all the products were initially reserved. Then, a payment failure appears, followed by a new reservation of all the products. The order is then completed with a PayPal transaction ID, and the stock is reduced. However, at that point, only <strong>2 products have their stock reduced instead of all 6 products<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I am using the latest versions of WordPress and WooCommerce. The payments concerned are processed through the official <strong>WooCommerce PayPal Payments<\/strong> plugin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I have checked, and other payments made through PayPal are processed without any issues. The only common factor I have found appears in the order notes:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cPayer action required, possible overcharge. The payer needs to perform the following action before proceeding with payment. Order status changed from \u2018Pending payment\u2019 to \u2018Failed\u2019.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Has anyone encountered this issue before? Do you have any idea what could be causing it or how it can be resolved?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you in advance for your help.<\/p>\n","protected":false},"template":"","class_list":["post-19021949","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19021949","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19021949\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19021949"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}