{"id":19017463,"date":"2026-09-11T09:31:45","date_gmt":"2026-09-11T09:31:45","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/expert-support-acknowledgement\/"},"modified":"2026-09-11T09:31:45","modified_gmt":"2026-09-11T09:31:45","slug":"expert-support-acknowledgement","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/expert-support-acknowledgement\/","title":{"rendered":"Expert Support acknowledgement"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Hi &#8211; I pay for the premium UpdraftPlus package but have been having trouble with long running uploads to OneDrive loosing authentication after about 2 hours of running. I have raised a support ticket via the online form, but received nothing back in my email&#8230; no acknowledgement or ticket number or anything. Should I have? Or has this problem not been raised? <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks, Bob.<\/p>\n","protected":false},"template":"","class_list":["post-19017463","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19017463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19017463\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19017463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}