{"id":19016507,"date":"2026-09-10T11:37:58","date_gmt":"2026-09-10T11:37:58","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/plugin-incompatibility-shiptastic\/"},"modified":"2026-09-10T11:37:58","modified_gmt":"2026-09-10T11:37:58","slug":"plugin-incompatibility-shiptastic","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/plugin-incompatibility-shiptastic\/","title":{"rendered":"Plugin incompatibility: Shiptastic"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Hello there,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I am reaching out regarding a language loading issue with the <strong>Shiptastic<\/strong> plugin when used alongside <strong>Polylang Pro<\/strong> and <strong>Polylang for WooCommerce<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer emails generated by Shiptastic and the Shiptastic admin interface are currently displaying in <strong>English<\/strong>, even though the entire website, WordPress site language, and admin user profiles are configured to standard <strong>German<\/strong> (<code>de_DE<\/code>). It does not matter if I select German, English or all languages (via your button in the admin bar) in the admin area.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This issue started a while ago; previously, everything rendered correctly in German. All other areas of the site and all standard WooCommerce emails continue to display in German without any issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I have already performed several tests to isolate the root cause:<\/p>\n\n\n\n<ul>\n<li><strong>Language Settings:<\/strong> Confirmed that both the main site language and my user profile language are explicitly set to standard German (no formal, Swiss, or Austrian variants).<\/li>\n\n\n\n<li><strong>Cross-site Comparison:<\/strong> On a separate website that does not use Polylang, Shiptastic works flawlessly in German.<\/li>\n\n\n\n<li><strong>Staging Test &amp; Conflict Isolation:<\/strong> I cloned the site to a staging environment for testing. Deactivating both <strong>Polylang Pro<\/strong> and <strong>Polylang for WooCommerce<\/strong> immediately resolves the issue, restoring Shiptastic&#8217;s emails and admin area to German.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">It appears there is an interaction issue between Polylang\u2019s translation\/locale loading and Shiptastic\u2019s text domain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What steps can I take to troubleshoot this further or fix the language fallback? Would specific logging or debug hooks help pinpoint where the text domain loading is being bypassed?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kind regards,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Florian<\/p>\n","protected":false},"template":"","class_list":["post-19016507","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19016507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19016507\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19016507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}