{"id":19015042,"date":"2026-09-09T01:47:11","date_gmt":"2026-09-09T01:47:11","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/how-do-i-get-support-2\/"},"modified":"2026-09-09T01:47:11","modified_gmt":"2026-09-09T01:47:11","slug":"how-do-i-get-support-2","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/how-do-i-get-support-2\/","title":{"rendered":"How do I get support??"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">I have the (paid) Pro version, and I submitted a ticket through <a href=\"https:\/\/getshortcodes.com\/support\/open-support-ticket\/\">https:\/\/getshortcodes.com\/support\/open-support-ticket\/<\/a> on August 27 and got a confirmation email. After a week I got no answer, so I submitted again, and got another confirmation email. Now it&#8217;s nearly another week and I still haven&#8217;t had any response. What do I need to do to contact someone?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(My license and the support tickets are submitted under a different email than this one.)<\/p>\n","protected":false},"template":"","class_list":["post-19015042","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19015042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19015042\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19015042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}