{"id":19002921,"date":"2026-08-25T18:51:15","date_gmt":"2026-08-25T18:51:15","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/easy-digital-downloads-password-confirmation-error\/"},"modified":"2026-08-25T18:51:15","modified_gmt":"2026-08-25T18:51:15","slug":"easy-digital-downloads-password-confirmation-error","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/easy-digital-downloads-password-confirmation-error\/","title":{"rendered":"Easy Digital Downloads Password Confirmation Error"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Hi,<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019m facing an issue with <strong>Easy Digital Downloads<\/strong>. When I try to purchase any product as a visitor\/customer who is not logged in, I\u2019m unable to complete the order because I receive a <strong>\u201cPassword Confirmation Error.\u201d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This happens when attempting to complete the checkout process as a guest\/visitor. I would like to understand why the password confirmation is being required and how I can fix this issue so visitors can successfully complete their purchases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I have recorded a video showing the issue and the steps to reproduce it. Please watch the video for more details:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><iframe loading=\"lazy\" title=\"Easy Digital Downloads Password Confirmation Error\" src=\"https:\/\/player.vimeo.com\/video\/1221240428?h=1872e2b30c&amp;dnt=1&amp;app_id=122963\" width=\"500\" height=\"313\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website:<\/strong> <a href=\"https:\/\/karenjamesyoga.co.uk\/\">https:\/\/karenjamesyoga.co.uk\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Could you please advise me on what might be causing this error and how I can resolve it?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for your help.<\/p>\n","protected":false},"template":"","class_list":["post-19002921","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19002921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19002921\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19002921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}