The plugin is mostly fine. I have used it for 6 years and have spent $1200 on it during that time. I only had to restore once in that time.<\/p>\n\n\n\n
The reason I give it two stars is primary support.<\/p>\n\n\n\n
In 2024 I reached out with a question. It took 4 days for an answer.<\/p>\n\n\n\n
In 2025 I reached out because a site stopped backing up. It took 2 weeks for a response.<\/p>\n\n\n\n
In 2026 I reached out with an issue of a database which had over 4GB of data in a WPTC table. This was on July 8. For another site running the exact same settings and retention, and was 1\/4 the file size, the same table was 45 times smaller. There was clearly a problem. It took 5 days for the first response. The suggestion was delete the plugin and start fresh. I responded the same day with the information above about the size of this site compared to another. No response. I followed up again 11 days later. No response. I followed up again 15 days after that. No response. I followed up again a week later. Finally got a response 5 days after that requesting WP Admin access and FTP credentials. Okay. I provided those same day and responded to the email from them informing them I had submitted the requested credentials. After not hearing anything for 6 more days, I followed up again. The next day I received a message saying they didn’t get the credentials and to please provide them via email?!!?!<\/em><\/p>\n\n\n\n What self-respecting security minded individual would request FTP and WP Admin access credentials via EMAIL?!?!!? I’d be highly suspect of reviews that are claiming that support is amazing. In 6 years of using the plugin, that has not been my experience. Or perhaps some people’s bar for great support includes waiting days to weeks for responses.<\/p>\n","protected":false},"template":"","class_list":["post-19002620","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19002620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19002620\/revisions"}],"predecessor-version":[{"id":19002631,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/19002620\/revisions\/19002631"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=19002620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Needless to say, I’m moving on to another backup solution. Waiting for resolution to an issue from July 8 to August 25 (with still no resolution) for a service I paid $200\/year for is completely unacceptable. The intervals between responses to messages and the number of times I had to follow up to get a response was unacceptable. <\/p>\n\n\n\n