{"id":18998070,"date":"2026-08-20T08:25:18","date_gmt":"2026-08-20T08:25:18","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/stripe-automatic-renewal-failed\/"},"modified":"2026-08-20T08:31:07","modified_gmt":"2026-08-20T08:31:07","slug":"stripe-automatic-renewal-failed","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/stripe-automatic-renewal-failed\/","title":{"rendered":"Stripe automatic renewal failed."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">I am seeing a failed renewal for a subscription (using Subscriptions for WooCommerce from ThemeHigh) even though previous renewals processed fine. The error is <code>Stripe automatic renewal failed. Reason: The payment_method parameter supplied pm_xxx belongs to the Customer cus_xxx. Please include the Customer in the customer parameter on the PaymentIntent.<\/code><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When I look in Stripe, the order number is not there at all. The customer is there with the ID that matches the above error and the payment_parameter ID in the above error matches the previous renewal order from July.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any idea what could be causing this?<\/p>\n","protected":false},"template":"","class_list":["post-18998070","topic","type-topic","status-publish","hentry","topic-tag-payment-failure","topic-tag-renewal"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18998070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":1,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18998070\/revisions"}],"predecessor-version":[{"id":18998074,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18998070\/revisions\/18998074"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18998070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}