{"id":18972055,"date":"2026-07-22T13:28:56","date_gmt":"2026-07-22T13:28:56","guid":{"rendered":"https:\/\/wordpress.org\/support\/topic\/https-wordpress-org-plugins-redis-cache\/"},"modified":"2026-07-22T13:28:56","modified_gmt":"2026-07-22T13:28:56","slug":"https-wordpress-org-plugins-redis-cache","status":"publish","type":"topic","link":"https:\/\/wordpress.org\/support\/topic\/https-wordpress-org-plugins-redis-cache\/","title":{"rendered":"https:\/\/wordpress.org\/plugins\/redis-cache\/"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Hello,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I am using <strong>Object Cache Pro 1.25.5 provided and installed through Cloudways<\/strong>, not the free Redis Object Cache plugin. I could not find a separate public support channel for Object Cache Pro, so I am reporting the issue here in case you can redirect it to the appropriate team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The following WordPress admin pointer keeps reappearing after clicking <strong>Dismiss<\/strong>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">You can now access Object Cache Pro more easily. Open Settings &gt; Object Cache to see cache analytics and configure the various features included in the plugin.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">The pointer closes, but the dismissed state is not persisted. After reloading or navigating to another admin page, it appears again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I investigated and confirmed that <code>objectcache-setting-pointer<\/code> was not being added to the administrator\u2019s <code>dismissed_wp_pointers<\/code> user meta. Manually adding that identifier through <code>update_user_meta()<\/code> and clearing the user cache resolved the issue permanently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The pointer appears to use the standard <code>dismiss-wp-pointer<\/code> AJAX action from:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>resources\/js\/pointer.js<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">It may be worth checking whether this AJAX request can fail silently or whether the user-meta cache is not invalidated correctly after Redis object caching is enabled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Environment:<\/p>\n\n\n\n<ul>\n<li>Object Cache Pro 1.25.5, supplied by Cloudways<\/li>\n\n\n\n<li>WordPress 7.0.2<\/li>\n\n\n\n<li>WooCommerce 10.9.4<\/li>\n\n\n\n<li>PHP 8.3<\/li>\n\n\n\n<li>MariaDB 10.6<\/li>\n\n\n\n<li>Redis with PhpRedis<\/li>\n\n\n\n<li>Cloudways Flexible<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you.<\/p>\n","protected":false},"template":"","class_list":["post-18972055","topic","type-topic","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18972055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic"}],"about":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/types\/topic"}],"version-history":[{"count":0,"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/topic\/18972055\/revisions"}],"wp:attachment":[{"href":"https:\/\/wordpress.org\/support\/wp-json\/wp\/v2\/media?parent=18972055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}