Hello, payment issue’s have been happening since this new update. When a user clicks on the express checkout, they just get the below rendered in a popup:<\/p>\n\n\n\n
Subject: PayPal smart button \/ hosted checkout reaches PayPal, then no WooCommerce logs are created
Hi all,
I\u2019m trying to diagnose a failed PayPal checkout on a WooCommerce site using the Payment Plugins PayPal \/ PPCP integration. The customer appears to reach PayPal\u2019s hosted checkout\/login flow, but I can\u2019t find any matching WooCommerce or PayPal plugin server-side logs for the attempt.
What I can see from the browser\/front-end PayPal payload:
– Environment: production
– Buyer country: GB
– Flow: EC_ONE_TIME_CHECKOUT
– Integration artifact: PAYPAL_JS_SDK
– Plugin attribution shown in SDK metadata: PaymentPlugins_PCP
– Woo return endpoint present: \/wc-api\/ppcp_checkout_return\/
– PayPal redirect reason shown: stepup
– PayPal hosted page shows Tokenized Login \/ Password UI, with passkey\/iPhone Safari references
– No WooCommerce server-side log entry appears for the redacted PayPal order token\/time
My question: does this look like a PayPal hosted login\/auth\/session issue before WooCommerce receives anything useful, or could the plugin\/browser-side smart button callback be failing before server-side logging?
Relevant redacted excerpts below. I have redacted the PayPal order token, client ID\/client token, merchant ID, session IDs, ctx IDs, nonce values, email address, base64 payloads and other security\/session-like IDs.<br>s:\/\/burgundywineclub.co.uk"<br>:HL["https:\/\/www.paypalobjects.com\/paypal-ui\/logos\/svg\/paypal-wordmark-color.svg","image"]<br>2:T6ce,__PAGE__?{"atomic-event-state":"[REDACTED_BASE64_PAYLOAD]","sessionID":"[REDACTED_UID_3]","buttonSessionID":"[REDACTED_UID_2]","stickinessID":"[REDACTED_UID_1]","smokeHash":"","sign_out_user":"false","fundingSource":"paypal","buyerCountry":"GB","locale.x":"en_GB","commit":"true","client-metadata-id":"[REDACTED_UID_3]","enableFunding.0":"paylater","standaloneFundingSource":"paypal","branded":"true","token":"[REDACTED_PAYPAL_ORDER_TOKEN]","clientID":"[REDACTED_PAYPAL_CLIENT_ID]","env":"production","sdkMeta":"[REDACTED_BASE64_PAYLOAD]","country.x":"GB","xcomponent":"1","integration_artifact":"PAYPAL_JS_SDK","version":"5.0.560","hasShippingCallback":"true","ssrt":"1783597059471","ul":"1","paypal_client_cfci":"modxo_one_time-Submit_Password","ctxId":"[REDACTED_CTX_ID]"}3:T6ce,__PAGE__?{"atomic-event-state":"[REDACTED_BASE64_PAYLOAD]","sessionID":"[REDACTED_UID_3]","buttonSessionID":"[REDACTED_UID_2]","stickinessID":"[REDACTED_UID_1]","smokeHash":"","sign_out_user":"false","fundingSource":"paypal","buyerCountry":"GB","locale.x":"en_GB","commit":"true","client-metadata-id":"[REDACTED_UID_3]","enableFunding.0":"paylater","standaloneFundingSource":"paypal","branded":"true","token":"[REDACTED_PAYPAL_ORDER_TOKEN]","clientID":"[REDACTED_PAYPAL_CLIENT_ID]","env":"production","sdkMeta":"[REDACTED_BASE64_PAYLOAD]","country.x":"GB","xcomponent":"1","integration_artifact":"PAYPAL_JS_SDK","version":"5.0.560","hasShippingCallback":"true","ssrt":"1783597059471","ul":"1","paypal_client_cfci":"modxo_one_time-Submit_Password","ctxId":"[REDACTED_CTX_ID]"}4:T6ce,__PAGE__?{"atomic-event-state":"[REDACTED_BASE64_PAYLOAD]","sessionID":"[REDACTED_UID_3]","buttonSessionID":"[REDACTED_UID_2]","stickinessID":"[REDACTED_UID_1]","smokeHash":"","sign_out_user":"false","fundingSource":"paypal","buyerCountry":"GB","locale.x":"en_GB","commit":"true","client-metadata-id":"[REDACTE<br><br>--- excerpt 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excerpt ---<br><br>-top-navigation allow-popups","title":"Google Tag Manager","height":"0","src":"https:\/\/www.googletagmanager.com\/ns.html?id=GTM-T562K64Q>m_auth=Eg6_8DFvj_jAZECGzReaAw>m_preview=env-1>m_cookies_win=x","width":"0"}]<br>2b:["$","body",null,{"className":"min-h-viewport-dynamic bg-background 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---<br><br>cript","script-0",{"src":"\/pay\/_next\/static\/chunks\/1em1vn46gzlql.js?dpl=1","async":true,"nonce":"[REDACTED_NONCE]"}]],null]}]<br>22:["$","$24","h",{"children":[null,["$","$L4c","6PnA8k7tKfw0ktLoYeHOJv",{"children":"$L4d"}],["$","div","6PnA8k7tKfw0ktLoYeHOJm",{"hidden":true,"children":["$","$L4e",null,{"children":["$","$37",null,{"name":"Next.Metadata","children":"$L4f"}]}]}]]}]<br>1:{"anwRedirectUrl":"https:\/\/www.paypal.com\/authflow\/entry\/?returnUri=%2Fsignin%2Freturn%3FflowFrom%3Danw-stepup%26ctxId%3Dstep_up0d641d7c-89f0-42fb-bd8e-a9eef3e19588&acnw_dep=ul&stepupContext=[REDACTED_STEPUPCONTEXT]&ctxId=[REDACTED_CTXID]&onFail=return&state=%26ctngcyReturn%3Dtrue&delay=1&locale.x=en_GB&country.x=GB","anwRedirectReason":"stepup","anwRedirectionDelayDuration":0}<br>50:T94d,<br> "use strict";<br> \/**<br> * Immediately Invoked Function Expression (IIFE) that synchronizes browser URL with server pathname.<br> * Replaces the current history entry if the client URL doesn't match the server's expected path.<br> * This is necessary because internal server-to-server redirects from xorouternodeweb don't<br> * update the client's URL, so we need to fix it on the client side.<br> *\/<br> (function initializeBrowserHistory() {<br> var sp = "\/pay\/";<br> var pathname = window.location.pathname;<br> if (sp === pathname) {<br> return;<br> }<br> var url = "".concat(sp, "?").concat("atomic-event-state=[REDACTED_BASE64_PAYLOAD]%3D%3D&sessionID=[REDACTED_SESSIONID]&buttonSessionID=[REDACTED_BUTTONSESSIONID]&stickinessID=[REDACTED_STICKINESSID]&smokeHash=&sign_out_user=false&fundingSource=paypal&buyerCountry=GB&locale.x=en_GB&commit=true&client-metadata-id=[REDACTED_CLIENT_METADATA_ID]&enableFunding.0=paylater&standaloneFundingSource=paypal&branded=true&token=[REDACTED_TOKEN]&clientID=[REDACTED_CLIENTID]&env=production&sdkMeta=[REDACTED_BASE64_PAYLOAD]&country.x=GB&xcomponent=1&integration_artifact=PAYPAL_JS_SDK&version=5.0.560&hasShippingCallback=true&ssrt=1783597059471&ul=1&paypal_client_cfci=modxo_one_time-S<br><br>--- excerpt 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user","size":"sm","showUlExp":true}]]}]],["$","$L40",null,{"ctxId":"[REDACTED_CTX_ID]","publicCredential":"[REDACTED_EMAIL]","publicCredentialType":"EMAIL","returnUrl":"\/checkout?sessionID=[REDACTED_SESSIONID]&buttonSessionID=[REDACTED_BUTTONSESSIONID]&stickinessID=[REDACTED_STICKINESSID]&sign_out_user=false&fundingSource=paypal&commit=true&client-metadata-id=[REDACTED_CLIENT_METADATA_ID]&standaloneFundingSource=paypal&branded=true&token=[REDACTED_TOKEN]&clientID=[REDACTED_CLIENTID]&env=production&sdkMeta=[REDACTED_BASE64_PAYLOAD]&xcomponent=1&version=5.0.560&locale.x=en_GB","passkeyChallenge":"[REDACTED_HEX_ID_6]","passwordRecoveryUrl":"$41","rpId":"www.paypal.com","isCookied":false,"isForceLogin":false,"isRBLLogin":false,"content":{"forgotPassword":"Forgot password?","serviceError":"Something went wrong. Try again later.","incorrectEmailOrPassword":"Check your info and try again.","tooManyAttempts":"$L42","publicCredentialDisabled":"$L43","changeCredentialsLink":"Change","changeCredentialsAriaLabel":"Change user","btnLogin":"Log In","labelPassword":"Password","validationEnterPassword":"Enter your pass<br><\/code>
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